Research & Development Project Coordinator
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Support new product development from initial concept through final formulation, including testing, documentation, and presentations, with an emphasis on Limited Time Offers (LTOs), menu platforms, and innovation calendar execution.
- Assist in executing key R&D meetings and presentations, including large cross-functional product reviews and innovation forums (e.g., JFAC-style meetings).
- Organize, coordinate, and facilitate testing processes such as product cuttings, equipment testing, taste tests, water quality assessments, and product demonstrations.
- Partner with the Director of R&D to develop, maintain, and organize comprehensive R&D documentation, including finished product specifications, raw and packaging material specifications, recipes, formulations, product safety documentation, and cost analyses.
- Support supplier collaboration and relationship management by coordinating communication, documentation, and follow-up with ingredient, packaging, and equipment suppliers.
- Develop, maintain, and present project deliverables including equipment testing summaries, product and sample testing results, regulatory and safety considerations, and project progress reports.
- Foster strong cross-functional collaboration by providing accurate, timely, and proactive R&D information to internal stakeholders, demonstrating a strong sense of urgency and ownership.
- Proactively manage the R&D facility by maintaining, setting up, and breaking down testing equipment and ensuring the facility is prepared for daily testing, presentations, and supplier interactions.
- Provide administrative and organizational support to the R&D department to ensure smooth day-to-day operations and consistent project progress.
- Learn, understand, and execute against Jeremiah’s Italian Ice’s innovation process, including stage gates, milestones, innovation calendars, and launch timelines.
- Participate hands-on in product development activities, including prototyping, testing, optimization, and refinement of new and existing products to improve quality, cost, and performance.
- Bachelor’s or Associate’s degree preferred.
- Minimum of 3–5 years of experience in research, product development, or a related field.
- Working knowledge of the product development lifecycle, including concept development, testing, validation, and launch.
- Basic product safety, food quality, and regulatory compliance knowledge; ability to research and stay current with applicable standards.
- Experience working with suppliers, including coordination, communication, and relationship management.
- Understanding of product costing, cost drivers, and opportunities for cost savings and optimization.
- Strong organizational and project management skills with a demonstrated sense of urgency.
- Excellent written and verbal communication abilities.
- High attention to detail with strong documentation and reporting skills.
- Proficiency in Microsoft Office, Excel, and Google Docs; ability to quickly learn new software.
- Ability to collaborate cross-functionally and support multiple projects simultaneously.
- Experience operating food service equipment or willingness to learn.
- Passion for product optimization, innovation, and continuous improvement.
- Ability to move throughout office, store and R&D spaces, including standing, walking, kneeling, and bending for extended periods.
- Ability to sit or stand for extended periods of time.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
- Ability to occasionally, regularly, and frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
- Ability to travel via automobile for extended periods of time.
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