Customer Service Representative

We are seeking a meticulous and tech-savvy individual to join our surgical planning team. In this role, you will bridge the gap between medical imaging and robotic precision. You will be responsible for transforming raw CT data into high-fidelity 3D anatomical models that surgeons rely on for life-changing Total Hip and Total Knee Replacements.

Key Responsibilities

• Case Management: Initiate and manage surgical cases within our proprietary system from start to finish.

• Image Quality Control: Review CT scans to ensure they meet the strict Mako Surgical protocol requirements.

• 3D Modeling & Segmentation: Utilize specialized software to segment CT scans, creating accurate 3D digital bone models.

• Surgical Planning: Develop pre-operative plans for robotically assisted surgeries, focusing on implant sizing and optimal positioning.

• Quality Assurance: Peer-review segmentations and plans to ensure anatomical landmarks are precise and plans are error-free.

• Deployment: Securely upload finalized pre-plans to field personnel for use in the operating room.

• Documentation: Maintain rigorous records of all activities according to standardized procedures.

What You’ll Need to Succeed

• Precision Mindset: You must be able to follow complex work instructions exactly. In this role, consistency is just as important as accuracy.

• Technical Savvy: Comfort working with specialized medical software and navigating proprietary databases.

• Anatomical Knowledge: An understanding of bone anatomy is highly preferred to ensure accurate landmark selection.

• Communication: Proficiency in English (speaking and reading) is required for documentation and team collaboration.

salary: $18 - $20 per hour
shift: First
work hours: 3:30 PM - 12 AM
education: High School

Responsibilities

• Create cases to be completed using a proprietary case management system.
• Review CT Scans for conformity to Mako Surgical protocol.
• Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.
• Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
• Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
• Upload completed Pre-plans to field based personnel.
• Document all activities according to prescribed methods and procedures.
• Follow work instructions exactly to deliver consistent output
• Language Skills: Proficiency in English (Speaking and reading)

Skills

• Adobe
• Customer Service
• Sharepoint

Qualifications

• Years of experience: 0 years
• Experience level:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.