ADMINISTRATIVE SUPPORT ASSOCIATE- 55011590

Requisition No: 863332 

Agency: Department of Transportation

Working Title: ADMINISTRATIVE SUPPORT ASSOCIATE- 55011590

 Pay Plan: SES

Position Number: 55011590 

Salary: $31,092.49 - $55,000.14 

Posting Closing Date: 10/23/2025 

Total Compensation Estimator

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

849 / Tolls Roadside Sys Support

PENDING CLASSIFICATION UPDATE

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Denise Carrier

CONTACT PHONE NUMBER: 407-264-3882

CONTACT EMAIL ADDRESS: [email protected]

ANTICIPATED BI-WEEKLY SALARY: $2,115.38

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Administrative Support Associate / Office of Toll Operations/Toll Systems Support & Maintenance

This position will be responsible for assisting the Senior Toll Analytics Manager with special projects related to the operations of the Turnpike Enterprise, including financial and operational reporting, research and analysis, and internal and external inquiries to support the business units.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Office of Toll Operations

N of I-4 on Turnpike, MP 263

Orlando, FL 32835

Annual Salary Range:

$31,092.49 - $55,000.14

Your Specific Responsibilities:

Responsible for assisting the Senior Toll Analytics Manager with special projects related to the operations of the Turnpike Enterprise, including financial and operational reporting, research and analysis, and internal and external inquiries to support the business units. Use discretion and good judgment while performing a variety of duties in a collaborative environment.

Investigate subject matter, secure information and prepare replies to correspondence and inquiries from individuals, elected officials, and other government agencies. Assist with proofing and editing correspondence, reports and other documentation. Compile and review data to support administrative decision-making. Complete special projects as assigned including reports, documents, research assignments, and technical aspects of various types of presentations. Maintain current information on Turnpike policies and programs and process routine matters within established policies.

Upload and organize documents in department databases, enhancing retrieval efficiency for team members. Assist to ensure that documents are scanned, stored, and/or purged in accordance with statute and Department document retention policies and procedures. Periodically review electronic folder/file structure for optimization/efficiency and validate that scanned documents are stored in proper locations.

Receive incoming calls and correspondence and route inquiries to the appropriate personnel for handling. Assist in the review and routing of inquiries received through the correspondence tracking tool utilized by the Department.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• office procedures and practices
• personal computers and use of software to produce worksheets, reports, presentations, and correspondence
• the methods for organizing and presenting data

Skills in:

• using Microsoft Word, Outlook, PowerPoint, Excel, SharePoint, and OneNote
• generating and creating documents to assist with work unit needs

Ability to:

• communicate effectively orally and in writing
• use independent judgment in handling inquiries
• plan, organize and coordinate work assignments
• review work for accuracy and quality of content
• deal tactfully and courteously with the demands of the public, press, and lobbyists
• establish and maintain effective working relationships with others
• exercise discretion and confidentiality
• work and make decisions independently
• compose correspondence
• prepare reports and maintain records
• manage time well
• work cooperatively as a team member and to contribute to the effective internal functioning of the operation
• focus and pay attention to detail
• use correct spelling, grammar and punctuation
• follow rules, regulations, policies and procedures
• consistently maintain standards of strict confidentiality with respect to all matters and documents.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit:

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.