Case Manager I

Tri-County Human Services
Winter Haven, FL

Position Description
Employees in this position perform a wide variety of duties related to the care, treatment, and rehabilitation of clients. These employees are aware of available community resources and function as a member of a treatment team.

Position Expectation
In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity.

Primary Duties and Responsibilities

  • Interviews and orients clients and collects information necessary to complete the intake process, not including treatment recommendations.
  • Under the supervision of the supervisor (Clinical, Program, Nursing, Program Coordinator, and/or Similar), the employee records individual case information, updates case files, and provides case status information in order to provide a complete record of services.
  • Confers with supervisor and other team members at staff meetings, providing and/or receiving information as necessary to assure proper case management.
  • Collects and maintains data related to specific reporting requirements of grants, special client programs, and intra-agency referrals, as assigned by the supervisor (Clinical, Program, Nursing, Program Coordinator, or similar).
  • Provides specific community liaison services as assigned by supervisor.
  • Provides clients with Orientation to the agency.
  • Teaches interactive alcohol/drug education classes and provides other educational services.
  • Completes urine specimen collection and documentation per agency collection procedures.
  • Performs other reasonable and related duties as assigned.

Minimum Training and Experience

  • Requires a high school diploma or G.E.D. and, preferably, one year of experience in a mental health or addictions treatment setting.
  • Requires knowledge of addictions treatment and/or mental health treatment program and supportive services.
  • Requires general understanding of the causes, nature, and treatment of substance abuse and/or mental health programs.
Posted 2025-11-27

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