Customer Service Representative

Description

As a Senior Customer Service Representative, you’ll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward.

The ideal candidate brings over two years of experience delivering extraordinary customer service, paired with a friendly demeanor, a strong customer-first mindset, and a collaborative spirit. The Senior Customer Service Representative knows how to navigate challenges with resourcefulness and innovation, maintaining clear and effective communication while following established processes. With exceptional written and verbal communication skills, sharp attention to detail, and the ability to multitask across systems, this individual ensures every request is handled with precision.

-Respond to inquiries from field representatives, dealerships, customers, and lenders.

• Provide high-quality, individualized customer service via email, telephone, and chat.

• Apply knowledge of the organization, products, services, and policies to resolve customer issues.

• Address and resolve customer questions, complaints, and requests, including contract interpretation.

• Deliver technical support to auto dealers for portal access and troubleshooting.

• Generate and provide accurate reports using tools.

• Interact effectively with various departments and associates, including management.

Skills

Computer Proficiency, order entry, Spanish Fluency, Customer support, call center, Salesforce

Top Skills Details

Computer Proficiency,order entry,Spanish Fluency,Customer support,call center

Additional Skills & Qualifications

• High school diploma or equivalent required.

• Minimum of 2 years of customer service experience in a channel contact center.

• Ability to work 9:30am–6:00pm EST in a hybrid environment (2 days in office, 3 days from home).

• Strong motivation and a positive team player attitude.

• Excellent verbal, written, and active listening communication skills.

• Strong interpersonal skills with emotional intelligence and problem-solving capabilities.

• Critical thinking and ability to manage high-pressure customer interactions.

• Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.

• Experience with Microsoft Office and other relevant software tools.

• Ability to manage priorities in a fast-paced environment.

• Technologically savvy with the ability to quickly learn new systems.

• Basic understanding of products and systems is a plus.

• Bilingual proficiency in English and Spanish is a must.

Experience Level

Entry Leve

This is a Contract position based out of Deerfield Beach, FL.

The pay range for this position is $19.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Deerfield Beach,FL.

This position is anticipated to close on Jan 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.