Lot Porter/Lot Assistant

The Electric Cart Company is a leader in providing top-notch rental services for electric carts, known for its commitment to customer satisfaction and adherence to Florida LSV laws. We are seeking a dynamic Rental Assistant/Customer Service Representative to join our team. This role is pivotal as the face of our rental operations, ensuring a seamless experience for customers during pick-up and drop-off. The ideal candidate will be knowledgeable about the rental process and software, and possess strong customer service skills to effectively communicate our standards and regulations.

Responsibilities

• Execute various manual tasks as required.
• Receive, wash, charge, and stage carts for customer pick-up.
• Assess and address any cart damage, ensuring all equipment is in top condition.
• Ensure accountability of all carts, keys, and equipment.
• Assist with maintenance and inventory management to support rental operations.
• Communicate effectively with management, HOAs, and customers to ensure smooth operations.
• Develop and maintain strong customer relationships to encourage repeat business.
• Perform additional cleaning duties and tasks as assigned by the Rental Manager.

Qualifications

• High school diploma or equivalent work experience required.
• Self-starter with the ability to work independently after initial guidance.
• Strong follow-through skills and commitment to completing tasks.
• Proficient in computer use and capable of learning new software systems.
• Demonstrated integrity, accountability, and problem-solving abilities.
• Excellent organizational skills and ability to multitask under pressure.
• Physically fit, able to lift 50 pounds, and comfortable with bending and stooping.
• Ability to operate gas and battery-powered equipment.

Work Conditions

• Casual work environment with a focus on neat attire; uniforms may be required.
• Work primarily outdoors, under various weather conditions.
• Job is primarily manual labor.
• Rotating schedule from Sunday to Saturday, 8 AM to 6 PM, with potential for a four-day work week.