Medical Assistant - Pediatric Offices - Ocoee

Job Description

Job Description

Salary: 16-20

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prepare patient for examination.

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    Note brief history or the reason for the visit in the patient's chart/EMR system
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    Take and record height, weight, and blood pressure, pulse rate, respiration,
    
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    Assist the clinical staff in completing examination procedures as instructed.
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    Administer medications and injections as ordered.
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    Follow Universal Precautions to protect self and patients.
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    Assist the medical staff in patient education and family planning and counseling.
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    Stock exam rooms with supplies
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    Perform CLIA waived testing
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    Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
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    Obtain Laboratory samples and complete paperwork as ordered by the provider
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    Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Enter data, documents and performs procedures.

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    Physician orders are correctly entered using electronic information/data systems.
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    Information related to procedures, injections, allergy skin tests, collection date and times is documented correctly and in accordance with departmental policy.
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    Patient medications are correctly documented and updated as needed.
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    Completely fill out office forms (i.e. referral forms) when necessary.
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    Complete vaccine logs/forms
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    Interpret for the clinical staff when necessary, "Spanish/English."

Provide a high standard of customer service maintains workflow and resolves problems.

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    A professional demeanor is maintained at all times with patients, patient families, co-workers and other healthcare professionals.
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    Problems are resolved using appropriate resources and in accordance with departmental guidelines.
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    Unresolved problems are clearly communicated to the supervisor in a timely manner.
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    Workflow is maintained in accordance with departmental standards.
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    Ability to relate to the public regardless of racial, ethnic and economic status.

Demonstrate knowledge of quality, safety and compliance.

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    All samples are handled according to safety protocols.
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    Data for Quality Assurance is submitted to supervisor in a timely manner.
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    OSHA Compliance regulations are adhered to at all times.

Perform area-specific support/clinical activities.

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    Accuracy and quality are maintained for activities.
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    Specific support functions are handled in an organized and timely fashion.
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    Deadlines for activities are met.
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    Specific support functions are handled in accordance with departmental policies and procedures.

ORGANIZATIONAL DUTIES

Communicate appropriately using good interpersonal skills.

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    Positive, professional demeanor is projected through verbal and non-verbal communications.
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    Information for patients and staff is delivered in a manner that is supportive, timely and understandable
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    Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services.
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    Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
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    Ideas and suggestions are clearly communicated.
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    Clarification of communication is requested when appropriate.

Serve, manage and support internal and external customers.

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    Privacy is maintained at all times for patient and employee information.
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    Actions are initiated to meet or exceed customer/co-worker expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with - Is there anything else I can do for you?).
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    Appropriate resources throughout the Organization are used consistently to meet customer needs.
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    Relationships with staff in other work areas are fostered to meet internal and external customer needs.
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    Positive working relationships with peers, management and customers are maintained at all times.
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    Organizational Mission and Values of Respect, Integrity, Stewardship and Excellence are evident in behaviors.

Participate in performance improvement activities.

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    Participation in Performance Improvement activities and initiatives is on-going.
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    Initiative is demonstrated to proactively diagnose and resolve problems.
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    Change is met with positive, supportive behavior.

Participate as a team member and is accountable for own work responsibilities.

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    Time off is scheduled to avoid disrupting workflow.
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    Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.
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    Productive work habits are consistently displayed.
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    Accountability for actions and decisions is demonstrated in daily work.
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    Feedback is solicited and accepted in a positive manner.
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    Constructive input is offered to support the work unit.