Coordinator, Workplace Solutions

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Workplace Solutions Team has an exciting career opportunity for a full time Coordinator, Workplace Solutions reporting to the Senior Manager, Facilities Management .

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary:

The Coordinator, Facilities Management provides operational and administrative support to help maintain Royal Caribbean Group’s corporate facilities in a safe, efficient, compliant, and service-oriented manner. This role supports multiple managers within the Facilities Management department and serves as a customer service liaison for internal departments requiring facilities support, including office moves, employee events, shared-space coordination, and other workplace activities. The Specialist coordinates service requests, vendor follow-up, purchase requisitions, invoice/payment status tracking, new hire support, floor audits, and space calendar management to help deliver a positive workplace experience for employees and business partners.

Essential Duties and Responsibilities:

• Coordinate and monitor maintenance, repair, and workplace service activities across designated corporate facilities to support safe, efficient, and reliable building operations.

• Review, assign, and track facilities service tickets, work orders, and related requests, coordinating with internal maintenance teams, suppliers, managers, and stakeholders to support timely resolution.

• Support multiple managers within the Facilities Management department by assisting with administrative coordination, follow-up items, documentation, reporting, and operational priorities.

• Serve as a customer service liaison for internal departments requesting facilities support, including office moves, employee events, shared-space needs, seating coordination, and similar workplace activities.

• Assist with office moves, furniture reconfigurations, signage, key requests, supplies, equipment orders, event support, and other workplace coordination needs across assigned locations.

• Support procurement activities by preparing and processing purchase requisitions, tracking purchase order status, maintaining supporting documentation, and following up on PO updates, corrections, cancellations, or blanket PO needs.

• Monitor invoice and payment status for facilities-related services by coordinating with suppliers, Finance, Procurement, and internal stakeholders to resolve outstanding invoices, rejected requisitions, PO discrepancies, and payment questions.

• Communicate with suppliers and vendors regarding quotes, proposals, invoices, proof of delivery, service schedules, billing requirements, and required submission documentation.

• Assist in managing vendor relationships to ensure agreed service levels are met for building systems, janitorial services, pantry services, furniture services, parking, supplies, and other facility-related support.

• Assist in the planning and execution of preventive maintenance programs for HVAC, electrical, plumbing, kitchen, pantry, and other building systems.

• Monitor facility operations to support compliance with safety standards, internal procedures, documentation requirements, and regulatory expectations.

• Conduct floor walks, inspections, and audit counts to validate space conditions, workplace needs, furniture and equipment counts, maintenance items, and employee experience concerns.

• Support the new hire workstation process by assisting with seat allocation, desk assignments, name tags, workstation readiness, hiring manager coordination, and related tracking documents.

• Track shared-space calendars and schedules for areas such as cafeterias, conference or support spaces, service windows, cleanings, events, and other facilities-managed activities.

• Prepare service requests, supplier communications, status updates, reports, and documentation required for facility-related activities.

• Track and analyze recurring requests, operational trends, maintenance performance, and service follow-up items to identify opportunities for process improvement.

• Support the budgeting process by collecting, consolidating, and validating facility-related expense data, invoice details, and purchase order information.

• Respond promptly and professionally to facility service requests and employee/customer needs, ensuring appropriate communication, escalation, and follow-through.

Qualifications, Knowledge and Skills:

Education

• High school diploma or equivalent required; Associate or Bachelor’s degree in Facilities Management, business administration or related field preferred.

Experience

• Minimum of 4 years of experience in an administrative, coordination, or management support role providing support for residential, commercial, or corporate building operations. Experience with accounting support, supplier coordination, tenant/customer service, invoice follow-up, purchase orders, or payment tracking is preferred.

Technical/Functional Skills

• Ability to review, track, and support utilities payments, supplier invoices, payment discrepancies, and related account analysis in coordination with Finance, Procurement, suppliers, tenants/landlords, and internal customers.

• Proficiency in work order systems, Microsoft Office Suite. Experience with facilities management or work orders software is a plus.

• Strong organizational and multitasking skills to handle multiple priorities effectively.

Behavioral Competencies

• Excellent problem-solving and communication skills.

• Ability to work collaboratively with cross-functional teams and external vendors.

• Detail-oriented and proactive approach to maintenance and facility issues.

• Commitment to safety and compliance practices.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.