Housekeeping Supervisor

JOB SUMMARY : Responsible for the overall cleanliness of the hotel including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guest needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

ESSENTIAL FUNCTIONS :

• Guest Services
  • Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
  • Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
  • Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.
  • Works with other department heads to resolve guest complaints.
• Financial Management
  • Assists General Manager in the development of the Housekeeping department's monthly budget and monitors department's performance as compared to budget.
  • Orders and receives supplies to maintain adequate inventory levels on a weekly basis.
  • Conducts quarterly audits of inventory of linen, supplies and equipment.
  • Maintains budgeted labor standards by forecasting and comparing forecast to actual.
  • Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.
• Operational Management
  • Manages back of house according to established company procedures.
  • Compiles and reports accurate guest-room status to Front Office throughout the day as well as at the end of the day.
  • Communicates any discrepancies in room status and ensures that corrective action is taken.
  • Communicates with other department heads to resolve deficiencies and repair items same day to ensure rooms are not left out of order whenever possible.
  • Performs special assignments and projects as requested.
  • Participates in the MOD Program including, but not limited to, being available to cover back of house shifts during a call offs as needed.
  • Maintains room quality and amenities based on hotel objectives and policy and procedures.
  • Responsible for ensuring all rooms are deep cleaned on a quarterly rotation in priority order and inspect room once completed.
  • Inspect all guestrooms each day to ensure the quality and integrity of the room.
  • Complete inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out.
  • If occupancy is under 50 rooms, will complete assigned tasks as well as complete deep cleans, clean guestrooms or other tasks to offset any potential downtime.
• Safety, Security and Compliance
  • Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations.
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.
  • Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.
• Human Resources
  • Schedules back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed.
  • Responsible for the hiring, termination, performance evaluations, training and development of all back of house staff.
  • Maintains departmental communication through the effective use of staff meetings, log books and bulletin boards.
• Performs other related and unrelated tasks as assigned by management.

JOB SPECIFICATIONS :

• Environmental Conditions
  • 95% Inside: Protection from weather conditions but not necessarily from temperature changes.
  • 5% Outside: No protection from weather conditions during property walks and inspections.
• Essential Skills
  • Knowledge of budgeting, forecasting, staffing, scheduling.
  • Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees.
  • Ability to order and receive supplies and maintain adequate inventory levels.
  • Ability to communicate effectively with members of other hotel departments.
  • Requires familiarity with applicable franchise standards and procedures.

• Educational/Vocational Preparation
  • Associate's Degree in Hotel management preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree. Minimum five years housekeeping experience with three years in a supervisory capacity required.

Salary and Benefits:

• Starting salary at $35,000 per year
• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(K) Match
• Paid Time Off