Customer Service Representative - Pediatrics - Registration Services - Coconut Point

Location: Coconut Point -23450 Via Coconut Point Estero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/9:30:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Registration Services ( Pediatrics)

Location: Lee Physician Group Registration Services
Starting Pay: $20.00/ hour ( External Candidates)
Schedule: Monday Friday | 9: 30 AM 6: 00 PM
Additional Requirement: Rotating Saturday approximately every 46 weeks

Join Our Team at Lee Health

Lee Health is looking for a friendly, organized, and patient- focused Customer Service Representative to join our Registration Services team supporting Pediatrics practices at Coconut Point. In this role, you will be the first point of contact for families , helping create a welcoming experience while ensuring patient information and registrations are completed accurately and efficiently .

If you enjoy working with people, thrive in a fast- paced environment , and want to grow your career in healthcare, we encourage you to apply.

What Youll Do

• Provide exceptional customer service while assisting patients and families with the registration process

• Accurately collect and enter patient demographic, insurance, and financial information

• Verify insurance and ensure required documentation is complete

• Maintain a welcoming and supportive experience for pediatric patients and their families

• Collaborate with clinical and administrative teams to support efficient patient flow

• Manage high volumes of registrations while maintaining accuracy and attention to detail

What Were Looking For

• Comfortable working in a patient- facing role

• Ability to work efficiently in a high- volume, team- based medical office environment

• Strong communication, organization, and multitasking skills

• Prior clerical or administrative experience in a medical office is highly preferred

• Strong computer skills and ability to learn healthcare systems quickly

• Passion for providing a great patient experience

Why Join Lee Health?

Lee Health is a non- profit health system serving Southwest Florida , known for its commitment to compassionate care and employee growth

Benefits for full- time team members may include:

• Competitive pay

• Medical, Dental, and Vision Insurance

• Generous Paid Time Off ( PTO)

• Retirement plans with employer contributions

• Tuition reimbursement and career development opportunities

• Employee wellness programs

• Opportunities for advancement within Lee Health

Start your healthcare career with a supportive team where your work makes a difference for local families every day . Apply today to join Lee Health Registration Services at Coconut Point!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero