Entry Level Communications Agent

Entry Level Communications Agent Company: Pattern Promotions Location: Miami, FL Salary: $18.50 - 23.00 per hour Job Type: Full-Time About Us At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth! Job Description We are seeking an enthusiastic and motivated Entry Level Communications Agent to join our dynamic team. In this role, you will be the first point of contact for our clients, responsible for fostering positive communication and ensuring that our customers receive the highest quality of service. As an Entry Level Communications Agent, you will play a vital role in enhancing our company's reputation by effectively managing client inquiries and providing solutions to their needs. Responsibilities

• Act as the first point of contact for clients, addressing inquiries and providing information.
• Respond to customer questions via phone, email, and chat in a professional manner.
• Assist in documenting customer interactions and updating customer accounts as needed.
• Collaborate with team members to resolve customer issues efficiently and effectively.
• Maintain knowledge of company products and services to offer accurate guidance to clients.
• Participate in training sessions to enhance communication skills and product knowledge.

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to empathize and connect with clients on various issues.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using computer systems and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A positive attitude and a willingness to learn.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Friendly and supportive work environment

Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!