Bilingual Front Desk Receptionist

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About Common Health At Common Health, we are a growing network of primary care centers committed to delivering high-quality, compassionate, and patient-centered care. Serving a diverse patient population, our focus is on prevention, wellness, and improving the overall health of the communities we serve. We take pride in creating a supportive, team-driven environment where every employee plays a vital role in the patient experience.

We are currently seeking a Bilingual Front Desk Check-In/Out Coordinator who is fluent in both English and Spanish. This individual will serve as the first point of contact for patients and must be helpful, attentive, and detail-oriented. The ideal candidate thrives in a fast-paced setting, communicates clearly and compassionately, and enjoys being part of a collaborative healthcare team.

Key Responsibilities

• Greet patients in a professional, courteous, and welcoming manner
• Perform patient check-in and check-out procedures accurately and efficiently
• Verify and update patient demographics, insurance, and other information in the EMR (Athena)
• Collect co-pays and other payments and provide appropriate receipts/documentation
• Schedule appropriate follow-up appointments and coordinate future visits based on provider recommendations
• Maintain clean and organized front desk and waiting areas
• Promptly answer incoming calls and assist with inquiries or route calls appropriately
• Monitor the EMR inbox and ensure medical records are sent out in a timely, HIPAA-compliant manner
• Coordinate requests for medical records including verifying authorization, retrieving charts, and uploading or faxing as needed
• Collaborate with medical assistants, providers, and other team members to ensure smooth patient flow
• Contribute to a positive office culture by exhibiting professionalism, flexibility, and a team-first attitude

Qualifications

• Fluent in English and Spanish (verbal and written)
• High school diploma or equivalent required
• 1-2 years of medical front desk experience preferred
• Proficiency in Athena EMR or similar electronic medical record system a strong plus
• Exceptional customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm under pressure
• Reliable, punctual, and committed to providing an excellent patient experience

Benefits

• Health Insurance (subsidized premiums)
• Dental, Vision, Life, and Voluntary Insurance Plans
• 401(k) with employer match up to 5%
• Paid Time Off (3 weeks annually)
• Supportive and team-oriented work culture

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Medical Office: 1 year (Required)

Ability to Commute:

• Pembroke Pines, FL 33024 (Required)

Work Location: In person