Senior Director, Global Project Management & Business Services

The Senior Director, Global Project Management & Business Services is responsible for leading and overseeing the strategic direction, governance, and performance of all global project management initiatives across the organization. This includes managing a team of PMO professionals, driving the standardization of project management processes, and ensuring the successful delivery of large-scale projects on time, within scope, and on budget.

What You Will Do:

• Define and execute the global PMO strategy in alignment with organizational goals, ensuring that all projects are managed consistently and effectively across regions.
• Establish global project management frameworks, methodologies (e.g., Agile, Waterfall, Hybrid), and best practices to ensure consistent execution across projects.
• Oversee resource allocation and capacity planning to ensure the availability of skilled project managers and cross-functional teams.
• Lead the management and reporting of a global project portfolio, ensuring alignment with business objectives and priorities. Establish performance metrics and key performance indicators (KPIs) to track progress and success.
• Monitor the execution of strategic projects to ensure they are delivered on time, within scope, and within budget.
• Proactively identify, assess, and mitigate project risks and issues that could affect project timelines, quality, or cost.
• Foster a culture of continuous improvement within the PMO, implementing lessons learned from past projects and introducing process improvements to increase efficiency.
• Manage and mentor a global team of project managers and PMO staff. Provide coaching and professional development to enhance team performance and career growth.
• Work closely with other departments (e.g., IT, Finance, Marketing, Operations) and regional PMO teams to ensure seamless project execution and alignment with broader business objectives.
• Lead organizational change initiatives by supporting project managers and teams in adapting to new processes, tools, or methodologies.
• Provide regular updates and reports to senior leadership on project performance, portfolio health, and any potential issues that require attention.
• Serve as a primary point of contact for all key stakeholders, ensuring that communication is clear, transparent, and effective throughout the lifecycle of global projects.
• Oversee relationships with external vendors and clients, managing expectations and ensuring the successful execution of third-party projects.
• Define and implement standardized project management tools, software, and systems (e.g., MS Project, JIRA, Asana, Smartsheet) across global regions.
• Utilize project performance data and analytics to continuously improve project delivery and decision-making processes.
• Lead and provide oversight to this business unit that involves the execution of the following tasks across all IT to ensure: Budget and Financial Management, Process and Quality Engineering, Resource Management, Performance Metrics, Vendor & Contract Management, Change Management, Event Management, IT Communications

Supervisor Responsibilities

Manages People: Yes

• This role is responsible for all aspects of talent management and development for their team

What We Are Looking For:

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field, and a Master’s Degree (e.g., MBA) in related fields.
• PMP (Project Management Professional) or similar project management certification is required.
• 15+ years of progressive experience in project management, with at least 5 years in a leadership role managing Global PMOs.
• Experience in a global organization.
• Proven experience leading cross-functional teams and managing large-scale, multi-regional projects in a complex, fast-paced environment.
• Leadership & Management: Strong leadership skills with the ability to build, develop, and lead high-performing teams across multiple regions.
• Strategic Thinking: Ability to think strategically and translate business goals into actionable project management strategies and plans.
• Communication: Excellent verbal and written communication skills, with the ability to interact with senior executives and all levels of the organization.
• Change Management: Experience in driving and managing organizational change.
• Analytical Skills: Strong ability to analyze project data, identify trends, and make data-driven decisions.
• Cultural Awareness: Experience working in a global organization with diverse teams across multiple time zones and cultures.
• Results-Oriented: Consistently meets or exceeds objectives and demonstrates a focus on delivering results.
• Decision Making: Strong decision-making skills with the ability to prioritize competing demands.
• Collaboration: Ability to build relationships and work effectively across multiple functions and regions.
• Problem Solving: Excellent problem-solving abilities, including the capacity to address complex project challenges.
• Proficiency in project management software and collaboration tools (e.g., MS Project, JIRA, Asana, Smartsheet).
• Experience with project portfolio management tools and enterprise resource planning (ERP) systems.

Nice To Have:

• Other certifications, such as Agile or Six Sigma, are highly desirable.

Working Conditions

• Environment: Office
• Extreme Exposures: none
• Schedule: Typically requires regular office hours, but may require calls with global counterparts outside of regular office hours
• Physical Requirements:
• Must be able to lift up to 10 lbs; Must be able to sit at a desk for long periods of time
• Travel Required: Yes, some local or international travel may be required occasionally

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Working at Jazwares

At Jazwares, we believe an innovative idea can come from anywhere and anyone. Through our three pillars, we foster innovation and encourage creativity in every area of our business.

• Passion: Our conviction and enthusiasm show in our products, relationships, and commitment to our community.
• Collaboration: We share one vision worldwide, constantly striving to improve and innovate together.
• Humility: We recognize the value in others and treat everyone with respect. Our strength lies in our people and talent.

Don't miss out on this extraordinary opportunity to be part of the fastest-growing toy company in the industry. Connect with us today, and let's shape the future of play together!

JAZWARES is an equal opportunity employer and does not discriminate in employment on the basis of race, color, sex, religion, national or ethnic origin, citizenship status, ancestry, disability, age, military status, marital status, sexual orientation, or any other characteristic protected by law. Jazwares is committed to providing reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Who We Are

Jazwares, a Berkshire Hathaway company, is a leading global toy manufacturer with a robust portfolio of owned and licensed brands. Founded in 1997, Jazwares celebrates imaginative play with a progressive focus on identifying new and relevant trends to transform into high-quality products for consumers of all ages. Jazwares engages consumers through innovative play experiences with popular brands such as Squishmallows, Pokémon, Hello Kitty, Star Wars, Disney, BumBumz, and Adopt Me. In addition to toys, offerings include virtual games, costumes, and pet products. Headquartered in Plantation, Florida, Jazwares has offices worldwide and sells its products in over 100 countries. For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook.

Recruitment Safety

Please be wary of unsolicited communications from individuals or websites you are not familiar with, or any communications requesting sensitive personal data or information. All official Jazwares employment information will come from our company email ending in @jazwares.com . Jazwares will never request any monetary payments at any point during its hiring process. If you have any questions about any unsolicited communications, you can reach out to [email protected]. We look forward to you experiencing a safe and enjoyable application process at Jazwares!