HVAC Service Supervisor
- Hires, trains, and supports Service technicians and apprentices.
- Organizes and oversees the schedules and work of Service techs including apprentices.
- Conducts or assists with performance evaluations that are timely and constructive.
- Assists with discipline and termination of employees as needed and in accordance with company policy.
- Coordinate and work with the Service Coordinators, Service Writers to ensure customers received the most experience service techs for the scope of work to be performed.
- Supervise and direct the field employees by determining work procedures, reviewing work schedules, expediting the workflow, assigning duties and examining work for accuracy.
- Ensure all material, rental equipment, permitting, inspections and utility power outages are covered daily to ensure customers’ expectations are constantly met.
- Review all Service Work Orders daily for tech compliance per company billing, collection procedures.
- Review and approved field employee’s weekly payroll hours and PTO.
- Effectively communicate with all customers, building officials and internal office support staff.
- Perform Service technicians’ tasks as needed to support emergency calls.
- Must have clean driving record (No more than 3 points in 12 months).
- Must pass Background check and pre-employment drug test.
- Able to work a flexible schedule which may include nights and weekends.
- Ability to navigate the use of company provided electronic tablet & desktop.
- Proficient in Microsoft Office Suite or similar software.
- Ability to read technical diagrams of equipment, controls, and blueprints.
- Ability to solve basic math problems as it applies to the NEC Calculations.
- Ability to direct HVAC service technicians to perform task in the most proficient manner.
- A complete understanding of HVAC construction practices and building codes as well as the ability to communicate them to Installers, Builder’s Superintendents, Building Inspectors, etc.
- Good work ethic and willingness to learn new methods.
- Strong leadership skills.
- 5+ years of residential electrical wiring, repair and troubleshooting all aspects of the Electrical System preferred.
- 2+ years’ experience in supervising crews in the new construction HVAC Industry.
- Prior experience supervising 10+ field employees preferred.
- Strong communication and interaction skills required, both verbal and written.
- Competent supervisory and excellent organizational skills preferred.
- Prolonged periods sitting at a desk working on a computer and prolonged periods standing.
- Ability to lift to 50 pounds without additional manpower or mechanical device.
- Ability to work in outside environments of heat & cold safely as needed to support field employees.
- Report to work well- groomed in appearance and maintain clean uniform.
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