Customer Service Representative (Sr. Loan Consultant)
- Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
- Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
- Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.
- Assist customers with the implementation of solutions and monitor overall customer satisfaction.
- Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
- Ensure a high quality of customer service.
- All other duties as assigned.
- High School Diploma or GED from accredited institution
- 5 plus years consumer finance or related experience
- Ability to work with minimum supervision
- Excellent communication skills
- Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications
- Associates or Bachelor's Degree
- Bilingual, Spanish/English
- The salary range for this position is $23.00 - $26.00 per hour, based on the specific Knowledge, Skills, Abilities and/or Experience of the selected candidate.
- This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
- Office Environment
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