Operations Manager

For over a decade, AnswerHero has been the trusted partner of thousands of businesses nationwide, delivering professional live answering and virtual receptionist solutions. We support clients in healthcare, legal, real estate, professional services, and many other industries, helping them operate smoothly, professionally, and efficiently.

Our philosophy is simple: we care for our employees, and they, in turn, care for our clients. As we continue to grow, we are investing in leadership and operational excellence to support our next phase of scale.

Role Overview

We are seeking an accomplished Operations Manager with a technical mindset to join our leadership team. The successful candidate will build strong relationships with department leaders to drive organizational improvements. Key responsibilities include facilitating communication, streamlining decision-making, and executing critical initiatives. This position will expand over time, ultimately becoming an integral part of the management team. Discretion, professionalism, and cross-functional collaboration are essential for success.

Role Responsibilities

• People & Leadership Influence : Coach and support managers strengthening communication, operational discipline, and performance outcomes.
• Team Coordination: Coordinate various departments as needed including HR, operations, sales, marketing, customer care, etc. Serve as a communication liaison on critical projects requiring cross-functional coordination.
• Solution Ownership : Take ownership of custom client solutions by researching customer needs with a technical mindset, translating non-standard requirements into clear plans, coordinating the right internal resources, and driving solutions through to completion.
• Process Monitoring and Improvement: Monitoring key performance indicators (KPIs) to track the performance of operational processes and identify areas for improvement. Propose and implement changes to enhance efficiency and quality. Own rollout of new operational processes that enhance efficiency, quality and scalability.
• Lead continuous improvement initiatives to ensure services consistently meet or exceed quality standards.
• Provide data-driven insights and recommendations for executive leadership.
• Culture & Influence : Help reinforce a culture of accountability, professionalism, and continuous improvement while maintaining a positive environment.
• Quality Assurance: Ensuring that services meet quality standards by implementing quality control measures and continuous improvement initiatives. Resolve escalated internal operational blockers.

What Success Looks Like

• Cross-functional initiatives move faster, with clearer ownership and better outcomes.
• Operational processes are more consistent, measurable, and scalable.
• Leaders feel supported, aligned, and empowered to execute effectively.
• Service quality improves while friction and inefficiencies decrease.
• Executive leadership gains clearer visibility into performance and opportunities.

Requirements

Preferred Qualities

• Minimum 4 years of professional experience.
• Strong professional writing skills.
• Business acumen and confident verbal communication.
• Proficiency in English and Spanish is preferred.
• Experience communicating with team members, customers, and vendors.
• Ability to thrive in a fast-paced, team-oriented environment.
• Demonstrates a positive and enthusiastic approach to problem-solving and business improvement.
• Technical ability and background or interest is preferred.

Skills

• Solution-oriented nature with a common-sense approach to problem-solving.
• Proficient use of MS Office Products.
• Call center experience is a plus.
• Excellent English communication skills (speaking, writing, reading), active listening, organization, and attention to detail.

Who Thrives at AnswerHero

• You enjoy solving complex organizational problems and bringing structure to growing environments.
• Has the ability to identify quantify the issue, pull together the appropriate resources and
• You’re a strong communicator who can work effectively with executives, managers, and frontline teams.
• You value accountability, follow-through, and thoughtful execution.
• You’re energized by building systems, improving processes, and helping teams do their best work.
• You want a role where your impact is visible, valued, and trusted.

Benefits

• Comprehensive Benefits Packageincludinghealth, dental, and vision insurance; 401k retirement plan, paid time off, ongoing training and professional development, and many other perks and growth opportunities.

Career Growth

This role is designed to evolve as AnswerHero continues to scale. Over time, responsibilities will expand to include broader operational ownership, leadership influence, and strategic planning. High performers will have opportunities to grow into senior operations or general management roles, helping shape the future of the company.

About Us

AnswerHero is not just a call center; we are a dedicated provider of live answering and virtual receptionist services tailored to small and medium-sized businesses across diverse industries. From medical practices to law firms, real estate agencies, service providers, and beyond, we've helped countless businesses streamline their operations with professionalism and reliability.

Our company culture is built on teamwork, dedication, and efficiency. We understand that effective communication and professionalism are the cornerstones of success, and we're committed to delivering a service that exceeds our customers' expectations.

Ready to Be a Hero?

Apply Now! If you're ready to make a difference and be a part of a dynamic team dedicated to excellence, we want to hear from you. Help lead AnswerHero into its next chapter of operational excellence.