USER SUPPORT TECHNICIAN: IT
The Public Defender’s Office is seeking a dedicated and service-oriented User Support Technician to join our Information Technology team. This position provides first-line technical support to attorneys, investigators, and administrative staff who serve our community. The ideal candidate will be patient, responsive, and capable of troubleshooting a wide range of hardware and software issues in a fast-paced legal environment. Key Responsibilities
- Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot hardware, software, and network connectivity issues
- Install, configure, and maintain workstations and standard office applications
- Support case management systems and legal software platforms
- Assist with user account management (Active Directory, email, password resets, permissions)
- Document support requests and resolutions in help desk ticketing system
- Support remote users and courtroom technology as needed
- Escalate complex technical issues to senior IT staff
- Maintain inventory of IT equipment and supplies
- 1–5 years of help desk or technical support experience preferred
- Strong troubleshooting and problem-solving skills
- Knowledge of Windows operating systems and Microsoft Office
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Ability to manage multiple tasks and prioritize effectively
- A commitment to preserving the confidentiality of sensitive client information
- Associates Degree in Information Systems or equivalent work experience
- Experience in a legal or government environment
- Familiarity with case management systems
- CompTIA A+, Network+, or similar certification
- Experience with remote support tools
- Passion for the Public Defender mission
- Normal Business Hours in an Office-based setting with occasional travel to satellite offices or court facilities
- Salary commensurate with experience
- Government benefits package (for full-time employees), including health insurance, retirement plan, paid leave, and holidays
- Professional development opportunities
Interested candidates should submit a resume and cover letter detailing relevant experience. Applications will be reviewed on a rolling basis until the position is filled.
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