Customer Service Manager

Gerdau North America

Tampa, FL

Basic Function
Manage and lead customer service team to help optimize fulfillment of orders and customer service satisfaction. The primary purpose of this job is managing the team, providing leadership and direction, and oversight of his/her respective product and area.
Primary Duties & Responsibilities
%
Description Of Duty/responsibility
10%
Analyze and review reports on orders and customer service to help identify and prevent issues and opportunities to help lead the team.
20%
Manage and develop team members - coaching, training, mentoring, performance management, hiring, career and succession planning, etc.
15%
Managing, resolving and approving customer complaints– providing feedback to team members for development opportunities and increasing customer satisfaction.
40%
Provide proactive and reactive fulfillment management oversight to ensure product availability, balancing inventory with sales, identifying opportunities across the team/product line to optimize order fulfillment. This is accomplished through managing team members and his/her work. Make recommendations and work cross-functionally to elevate fulfillment issues for approval. Coordinates with S&OP, Sales, Production, etc.
15%
Participate and provide leadership in special projects related to customer service, sales, fulfillment and related areas.
Scope
:
Manage a team of Customer Service Reps and Fulfillment analysts – at a product / group of customers level
Supervisory Responsibilities & Reporting Structure
:
Supervises who (level and number): Fulfillment Analyst, CSR I & CSR II (size of team varies by product line but the likely range would be between 8 and 14 people)
Reports to: Director
Qualifications And Educational Requirement(s)
Four year degree required and 5+ years of customer service, sales, order management or related experience required; previous people management experience strongly preferred
Skills include: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Developing team members, Order management
Metrics For Success
Revenue
Customer Satisfaction
Lost sales
Capital employed/revenue

Posted 2025-12-18

Recommended Jobs

Service Advisor

Starling Buick GMC of Stuart

Stuart, FL

The service advisor acts as the primary point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle concerns, accurately doc…

View Details

Posted 2025-10-03

Line Cook

Wellington International

Wellington, FL

The Line Cook is responsible for cooking food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards. Duties & Responsibilities: Sets up the prepara…

View Details

Posted 2026-01-02

OTR CDL-A TRAINEE Driver

Trucking Group UTAH

Crestview, FL

CDL-A Required! Recent trucking school graduate? Get paid to gain OTR experience with our Dry Van position! You will run 2 weeks out with the mentor. After training, you will be SOLO driver and g…

View Details

Posted 2026-01-01

Disassembler I

GA Telesis, LLC

Medley, FL

GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenanc…

View Details

Posted 2026-01-08

Military DoD SkillBridge Internship - Power Conversion IPT Leader - Converters & Inverters

GE Renewable Energy Power and Aviation

Pompano Beach, FL

Job Description Summary The Military DoD SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or…

View Details

Posted 2026-01-10

OPERATIONS ASSOCIATE

Florida

Job ID: 267310 Store Name/Number: FL-Palms at Town and Country Address: 8500 Mills Dr. Space #52, Miami, FL 33183, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part …

View Details

Posted 2025-11-20

Senior Staff Accountant

Entertainment Technology Partners

Orlando, FL

Senior Staff Accountant | Drive Financial Excellence at ETP! Location: Orlando, FL. Salary: $66,000 - $89,000/year. Entertainment Technology Partners (ETP) is home to a dynamic collection of…

View Details

Posted 2025-11-17

Senior Nurse Director Oncology Services

Clinical Management Consultants

Miami, FL

A world class health system based in south Florida is now seeking an experienced Senior Director Cancer Center to join their award-winning healthcare organization! As a leading regional cancer center…

View Details

Posted 2026-01-02

Restaurant Manager | Sarasota, FL

Superior Talent Source

Sarasota, FL

Restaurant Manager Growing, Polished Concept Love great food, craft cocktails and high energy? Were looking for an experienced Restaurant Manager to bring the vibe, deliver unforgettable guest ex…

View Details

Posted 2026-01-06

Full-Time Activities Assistant

St. Mark Village

Palm Harbor, FL

Start a meaningful career as an Activities Assistant with St. Mark Village! Make a difference in someone's life every day. Join St. Mark Village and start your path to a fulfilling career …

View Details

Posted 2026-01-08