ZenDesk Developer / architect /Admin
Role: ZenDesk Developer / architect /Admin
Location: Bloomington, MN, Or Kissimmee, FL
Long term contract
Key Responsibilities
Architect & Implement ITSM Solutions
Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.
Define ITSM workflows, automation, and service catalogs aligned with organizational needs.
CMDB Integration
· Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.
· Ensure accurate asset and configuration tracking across IT infrastructure.
· Tool Integration & Optimization
· Integrate ZenDesk with Device42 or similar asset management/discovery tools.
· Streamline processes for incident, problem, change, and asset management.
· Enterprise SME Leadership
· Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.
· Provide guidance on best practices, scalability, and long-term sustainability.
End-to-End Ownership
· Operate independently to deliver architecture, configuration, testing, and deployment.
· Partner with stakeholders to gather requirements and translate them into technical solutions.
Required Qualifications
· Enterprise-level ZenDesk implementation experience (must-have).
· Strong background in ITSM frameworks (ITIL v3/v4 preferred).
· Hands-on experience with CMDB design and integration .
· Familiarity with Device42 or comparable tools for asset discovery and management.
· Ability to work autonomously, driving projects from concept to completion.
· Excellent communication and documentation skills for technical and non-technical audiences
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