Case Manager

Job Description

Job Description

Company:

Nuevo Sendero, Inc. is a public 501(c)3 non-profit organization established in 2007, with our headquarters in Orlando, Florida. The organization is primarily supported through volunteers and contributions from local supporters in our community. We are dedicated to promoting and maintaining public awareness of domestic violence, sexual abuse and family relationships. These services are provided through education, family counseling, workshops and other special programs to the families and youth in our community.

We primarily work with Hispanic families of diverse backgrounds in several communities in Orange, Osceola and Volusia Counties.

Reports To :

CEO/ Program Manager

Essential Duties / Responsibilities:

• Accomplishes clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.

• Admits new clients by reviewing records and applications; conducting orientations.

• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.

• Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.

• Monitors cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.

• Maintains clients’ records by reviewing case notes; logging events and progress.

• Communicates clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.

• Prepares clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

• Improves staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.

• Improves treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.

• Meets budget by monitoring expenses; implementing cost-saving actions.

• Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Organizing daily activities with CEO for goals of Nuevo Sendero.

• Brainstorming on sustainable and attainable daily and weekly and monthly goals for Nuevo Sendero.

• Working with staff and volunteers with outreach and projects.

• Teamwork and motivational skills

• Conduct in a responsible and professional manner.

• Business casual attire.

• Respect and keep confidential information.

• Once a month attend community outreach event in coordination with the rest of the team when needed and subject to change.

• Other duties as assigned

Knowledge / Skills / Assessment (KSA’s) :

• Documentation skills

• Analyzing information

• Decision making

• Research skills

• Verbal communication

• Written communication

• People skills

• Resolving conflict

• People management

• Integrity

• Connecting with children

Minimum Requirements:

• High School Diploma or GED

• 3+ years customer service experience, preferably in human services, possess demonstrated commitment to customer service

• Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred

• Must have a valid in-state driver’s license, provide current registration and insurance, and have a driving record with no more than 2 points within the last 3 years

• Must be over 21 years old

Work Environment/Conditions:

• The noise level in the work environment is usually moderate to high.

• *in person requirement

Physical Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.

1. Must occasionally lift and/or move up to 15 pounds.

Company Description