Administrative Officer

ABOUT THE OPPORTUNITY

We are a part of The Jamaica
National Group Limited and together, we represent a globally respected brand,
boldly finding ways to enrich lives and build better communities. Our core
values make us who we are and are demonstrated in everything we do; rooted
in RESPECT we believe our everyday jobs contribute to something bigger
than ourselves. We are dependable and pride ourselves in our authenticity
and in the transparent solutions we create that bring value to our
customers.

JN Money Services USA Inc. is seeking to recruit suitably a qualified Administrative Officer. The
Administrative Officer is responsible for a
range of activities which will aid in ensuring the
operational effectiveness and day to day
functionalities. The Admin Coordinator will ensure report management on assigned projects and make appropriate recommendations that will positively impact operational efficiency. Responsibilities will also include,
but not limited to file maintenance, corresponde nc es, so me Agent
communications , assist with event s planning and coordination, research and analysis as needed.

KEY RESPONSIBILITIES

• Assist Regional Managers in the
  preparation of various reports as directed.
• Maintain year-to-date (YTD)
  management reports for the Northeast (NE) and Southeast (SE) regions.
• Prepare and submit monthly
  transaction and event reports to the Marketing Department.
• Attend and assist with the setup,
  coordination, and execution of events as directed.
• Assist in providing monthly reports
  on teller discrepancies.
• Complete business tax licenses for SE
  Region states.
• Prepare bi-weekly time sheets for
  staff and submit to the Compensation Department for payroll processing.
• Manage the EPX platform for the USA
  market, including ordering card machines, managing user access, reviewing and
  researching chargebacks for the recouping of funds, responding to missing
  customer receipts, and facilitating refunds and voids.
• Handle procurement and ensure setup
  and takedown of marketing and branding materials for branches, agents, and
  events.
• Maintain inventory of marketing
  materials (e.g., promotional items, branded tablecloths, pull-up banners), and
  update or replace items as needed.
• Ensure SE branches are stocked with
  deposit books, receipt rolls, ink ribbons, printer toner, and change for branch
  floats.
• Assist with the purchase office
  supplies as needed.
• Periodically collect report boxes from Branch locations to store at
  offsite secure storage location.
• Prepare, disseminate, and oversee
  monthly teller schedules, making adjustments when necessary.
• Monitor and manage all USA staff vacation, sick, and rollover day
  records in OrangeHRM.
• Assist in recruiting new employees and setting up
  interviews for teller vacancies in the SE Region.
• Provide backup coverage for SE
  tellers and back-office accounts payable.
• Provide additional operations support as directed .
• Maintain a good flow of communicatio n with all department employees and within the Corporation.
• Promote and practice
  teamwork, setting a positive example in attitude and performance.

Requirements

REQUIRED QUALIFICATIONS &
EXPERIENCE

• Bachelor ' s Degree in Business Administration, Management Studies or a relevant field.
• At least three (3) years' experience in a relevant field .
• Experience
  in Sales Management, training, analytical aptitude, team building
  
• Must be eligible to work in the US

PERSONAL ATTRIBUTES

• Customer service oriented
• Highly flexible and organized
• Excellent communication skills
• Knowledge of the Group’s
  operations and core business systems
• Proficiency
  in relevant software and platforms.
• Ability
  to work independently and as part of a team.
• Experience
  in administrative and operational support roles is preferred.

CLOSING DATE FOR APPLICATIONS: June 18, 2025