Office Manager
- Health insurance
- Paid time off
- Profit sharing
- No experience is required, but 1-3 years of experience is preferred.
- Paid training.
- Full-time
- Annual company convention (determined by the owner and local structure goals)
- Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).
- Develop trust with customers by living our Core Values all day and every day.
- Creating raving fans by providing extra-mile service
- As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
- Follow up on open proposals as needed.
- Keep the showroom and office organized and presentable.
- Assist in the development, management & delivery of local marketing tactics.
- Resolve customer conflicts.
- Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.
- Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
- Support and participate in home shows.
- Support and implement local marketing efforts as needed.
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Communicate with installers and customers on start dates and times.
- Update the customer with ongoing details of installation and job progress.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Update Salesforce/production board daily with status of job and upcoming schedule.
- As a job is landed and produced, complete the job costing form with the pertinent details.
- Accurately update QuickBooks daily for all income and expenses.
- Track, prepare, and manage timely payment of business-related expenses.
- Attend weekly meetings with the owner at scheduled times.
- Submit the GS&R Prep form weekly via email.
- Work weekly and monthly to meet goals.
- Be available to attend training seminars at the owner’s discretion.
- Make decisions and act in accordance with Floor Coverings International's core values and mission.
- Excellent customer service skills
- Strong communication skills, particularly over the phone.
- Organized, detail-oriented, and able to multi-task.
- Experienced in bookkeeping using QuickBooks is a plus.
- Able to work independently without supervision.
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