Time & Labor Management Support Specialist

CoAdvantage Summary:

CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers’ compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We’re looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America’s small business owners.

Position Summary:

The Senior Time & Labor Management (TLM) Support Specialist is responsible for the system setup including but not limited to configuration of Saas/Webtime, file upload from HRP, QC; Implementation; training and/or reinforcement of training; and support of software applications for new and existing clients. Follow project standards within established timeframes and at defined quality levels, and ensure projects are completed according to client specifications. Work performed is typically moderately complex.

Essential Job Functions:

• Support TLM Manager in client escalations, projects and process improvements
• Support TLM Manager in case management of analysis, reporting and other requested items
• Support TLM Manager in testing of new system changes and updates
• Support TLM Manager in the partnership and support with other CoAd organizations i.e. Sales, Payroll, Implementation, HRCs and IT
• Provide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customers using our HRP and SaasHR/Webtime product Suite
• Consistently model the highest levels of support orientation and professionalism
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and method of support delivery
• Follow established department and company procedures with quality standards
• Validate new system input, output, and connectivity. Identify, research, and assist in resolving any issues with technical resources
• Sets up new clients accurately and timely using the information provided and performing a needs analysis to ensure that all services required are prepared and set up for configuration and functionality
• Assist with updating internal SOP documentation as applicable
• Required to consistently deliver on commitments and timely resolutions/workarounds for client-escalated issues in areas such as: time sheet calculations; pay rules; interfaces; shift patterns and scheduling
• Conduct client trainings for new and existing clients

Required Skills and Experience:

• Bachelor's degree from an accredited college or university preferred
• Minimum of 5 years in relevant area of expertise, preferably for PEO or a payroll company
• Experience in Time & Labor Management systems - SAASHR or other Time and Attendance software
• System implementation experience preferred
• Payroll experience a plus
• Experience in handling difficult or sensitive situations
• Able to work some nights and/or weekends
• Proven proficiency in prioritizing tasks; ability to multitask and controlling activity on a variety of tasks
• Prior experience interacting with sales functions is strongly preferred
• Excellent verbal/written communication skills, including presentation skills
• Ability to build effective professional relationships
• Must be able to deal with ambiguity, operate at a fast pace and cope with change
• Strategic mindset but ability and willingness to be hands-on
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, etc.) required
• Ability to travel as needed

EOE

CoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.