Senior Accounts Receivable Disputes Associate
- Manage an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees
- Conduct deep-dive research and validate disputes using enterprise resource planning systems, customer portals, proof of delivery, and supporting documentation
- Communicate with customers and cross-functional stakeholders to gather information, challenge invalid claims, and drive timely resolution
- Maintain complete dispute case files to support audit readiness and consistent decisioning
- Serve as an escalation point for analysts; lead customer and internal negotiations to challenge invalid claims and secure repayment or documentation-based denial
- Process approved credits and support recovery efforts for invalid deductions with complete and accurate documentation
- Track dispute trends, identify root causes, and support process improvements that reduce recurring deductions and improve workflow efficiency
- Coach analysts on investigation methods, documentation standards, prioritization, and customer communications
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- Bachelor's degree or equivalent experience
- 3+ years of experience in accounts receivable, dispute management, deduction management, or financial analysis
- Strong proficiency using an enterprise resource planning system, such as SAP, Oracle, or NetSuite
- Advanced skills in Microsoft Excel for analysis, tracking, and reporting
- Ability to work in or relocate to the Lake Mary, Florida area
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Candidates must be at least 18 years of age at the time of employment.
- Experience investigating customer deductions, short payments, pricing discrepancies, or shipping errors
- Experience compiling documentation to support credit approval or deduction denial
- Experience working with cross-functional teams such as Sales, Customer Service, Collections, or process teams
- Experience identifying dispute trends and root causes through reporting or data analysis
- Experience supporting process improvement initiatives in finance or order-to-cash operations
Recommended Jobs
Chronic Care Management Coordinator
Overview: We are seeking a Licensed Practical Nurse (LPN) or experienced Medical Assistant (MA) to oversee our Chronic Care Management (CCM) program. The LPN/MA will coordinate care for patients w…
General Manager - (RT2305)
Your Leadership. Your Store. Your Impact. At RaceTrac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a …
Foreman (Grassing)
Estate Landscaping & Lawn Maintenance, LLC is seeking a dedicated and experienced Foreman to join our Grassing Department. As a Foreman, you will play a key leadership role in managing and supervisin…
Home Health Assistant (HHA/CNA)
[ENG] Benefits/Perks Flexible Scheduling Competitive Compensation Careers Advancement Job Summary We are looking for a Home Health Aide to join our team! You will directly work with p…
Member Services Concierge
The Membership Concierge is responsible for developing and implementing programs and objectives designed to increase and retain membership in the Club, establishing short and long-range plans to achi…
Used Automotive Technician/Mechanic (must have experience)
Job Description Job Description Description: Automotive Used Car Technician Join our dynamic team as a Used Car Technician, where your expertise will help ensure our customers receive high-…
RN Professional Development Specialist - PICU
Make it happen at Hopkins. Location: St. Petersburg, FL Weekly Working Hours: 40 Shift: Days Job Details & Qualifications: At Johns Hopkins All Children's Hospital, our experienced an…
Sous Chef
JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related function…
Part Time Dairy Frozen Clerk
This is a part time position. Responsible for processing/stocking products according to Dairy/Frozen Standards, cleaning work areas, providing customer service, unloading stock, and reloading salv…
Relationship Banker I (Dunedin)
: Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can buil…