Operations Processor Team Lead

Job Description

Job Description

We are seeking a dedicated and experienced Processing Manager to oversee our team of Processors and enhance our operational processes. The ideal candidate will be responsible for developing strategies that improve productivity, efficiency, and quality across various departments. This role requires strong leadership skills, a focus on customer service, and the ability to manage teams effectively while fostering a collaborative work environment.

$40,000 yearly

• Develop and implement process improvement initiatives to enhance operational efficiency.
• Oversee daily operations and ensure adherence to company policies and procedures.
• Manage team performance by providing training, development, and support to staff.
• Collaborate with sales management to align operational processes with sales goals.
• Maintain relationships and communicate directly with our team of lending partners (lenders)
• Ensure exceptional customer service by addressing internal and external inquiries and resolving issues promptly.
• Maintain accurate administrative records related to processing management activities.
• Foster a positive team environment that encourages open communication and collaboration.
• Oversee the loan application process from submission all the way to closing.
• Learn guidelines for all active lenders to be able to target and submit to the appropriate lenders
• Learn all processes currently in place.
• Build new relationships with new lending partners.

• Proven experience in management with a strong understanding of customer service principles.
• Excellent administrative skills with attention to detail and organizational abilities.
• Ability to develop training programs that enhance team capabilities and performance.
• Strong communicative skills with the ability to influence and motivate team members.
• Proficient in using CRM systems and Excel for tracking sales metrics and reporting.
• Exceptional phone etiquette, ensuring professional interactions with our lending partners.
• Strong team management skills, capable of leading diverse teams toward common goals.

At Integrated Business Financing, we offer business funding to enable startups or existing small business owners to start, grow, or maintain their businesses. This is an exciting opportunity to join a team of highly competitive and collaborative individuals as we continue on this path of growth. The sales team’s core responsibility is to help clients during their business-funding experience and to educate and assist clients with their funding journey.

Our Core Values:

• Make an impact
• Educate
• Do it for the story
• Transparency and Trust
• Own it
• Under promise and over deliver- Consistently set expectations and exceed them
• Win, win, win- We look for wins for our partners, wins for clients, and wins for us.
• Excellence in everything we do!