Market President- Master Planned Communities ( {{city}})

****Market President Master Planned Communities***

MUST be located in or willing to relocate to Orlando/Tampa Markets

Are you ready to join the leadership team of North Americas leading residential property management company? Step into a role where aiming high and building great relationships drive exceptional service that enhances lives and property values. As the Market President Master Planned Communities at , youll oversee a marquee portfolio of master-planned, large-scale, and highly amenitized communities, delivering elevated resident experiences, operational precision, and long-term asset value. StevenDouglas has been retained to identify a senior leader for this performance-driven position, requiring expertise in complex, luxury HOA operations, governance, lifestyle programming, and financial stewardship. If youre ready to lead at scale and help shape the future of property management, this is your moment to embody what it means to make life, simplified.

The Location:

Tampa or Orlando Florida-Required

The Company:

FirstService Residential is the leading property and community management company in North America, providing full-service, professional association management services to over 9,000 client associations and 1.8 million homes across 23 US States and 3 Provinces in Canada. Each day, every member of our team strives to fulfill our mission to deliver exceptional service and solutions that enhance the value of every property and the life of every resident. FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.

FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.

Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their communitys specific needs. Market-leading programs with FirstService Financial and FirstService Energy deliver additional levels of support.

Boards and developers select FirstService Residential to realize their vision and drive positive change in the communities in their trusted care.

FirstService Residentials mission, values and culture are central to its associate and client centric strategy: People, Service Excellence, Profitability and Growth.

Position Summary

The Market President, Master Planned (President) will lead all community management business efforts in the South Region across the Master Planned Vertical and have direct responsibility for leading all property management teams as well as profitably grow this $65MM business. The business today has over 1,000 associates delivering service to more than 160 associations throughout Florida, Georgia and Tennessee. This complex business includes hospitality, F&B, and relationships with the Margaritaville brand.

Reporting to the Region President, South, the ideal candidate will have experience in building and leading a customer-focused, hospitality service organization with a strong culture of performance and accountability. The President will be a member of the region leadership team, work cross functionally with other shared service leaders, and partner with departments such as marketing, HR and financial services.

Primary Responsibilities:

Provide overall executive leadership and strategic direction of the Master Planned business to deliver long-term, sustainable growth.

Develop and execute growth strategies to deliver top-line growth to both developers and existing communities.

Lead and mentor leadership team to build on our service culture and results-based accountability for performance. Service delivery, new business and client retention will be critical to success in this role.

Attract, retain and develop high-performers within the organization. Expectations are to develop direct reports as future market leaders as part of succession planning.

Ensure HR and communication processes are in place to actively manage a growing service organization and continuously engage with associates.

Continue the partnership with the hospitality team to strengthen the program and to define what it looks like for Master planned.

Responsible for the annual business plan - driving financial performance to achieve targeted performance and execution of initiatives as committed to in the business plan.

Actively promote and represent FirstService Residential in the marketplace to build our reputation with the broader community, professionals and vendors serving our industry.

Preferred Experience

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum of 10 years of senior management and executive leadership experience. Preferred experience within residential property management, hospitality, commercial or facilities management, real-estate services or other service-based industries

Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 10 or more years

Proven success in delivering client service across a multi-location business including associate training and team engagement

Proven track record in leading and delivering sales and business growth

Proven results in delivering Hospitality/F&B program including financials

Development and execution of change management initiatives with a focus on service delivery and process improvement

Preferred Qualifications

At least 5 years of experience in managing a P&L and the drivers of profitable service delivery

Creation and execution to a long-term and annual business plan (including financial plan budget)

Real estate or community or property management designations and qualifications.

MBA and/or graduate level degree

Professional designation (e.g. CPA)

Excellent leadership communications including both presentations and written skills

Strong financial acumen, business judgement and comfort with detailed financial analyses