Telesales VOA Agent

About Westgate Resorts Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!

The Telesales VOA Agent creates revenue for the company by engaging existing owners in default via phone, email, and other marketing platforms to get their ownership back through Travel Club and/or VOA sales transactions. The main purpose of this position is to sell rental option packages to families (nonowners) who are unable to become owners or canceled owners who are unable to reinstate as Westgate owners by purchasing a New Timeshare interest.

Essential Duties and Responsibilities:

• Participate in a dialer campaign to collect leads to engage via Manual Outbound calls and Email.
• Receive phone calls from existing defaulted owners interested in reinstating as owners but would like to start off with a Travel Club or VOA membership, then upgrade in the future when affordable.
• Make Manual Outbound calls to Default (Cancelled) owners to create an opportunity to sell them a Travel Club or VOA membership.
• Send emails to Default (Cancelled) owners to create an opportunity to sell them a Travel Club or VOA membership.
• Follow up on all created Travel Club and VOA sales.
• Provide 5 Star Customer Service to all potential Prospects, Owners, Travel Club, and VOA members.
• Make financial arrangements with Travel Club and VOA members who have delinquent accounts to bring them up to date.
• Maintain daily tracking of performance and production expectations.

Education and/or Experience: High school diploma or general education degree (GED); Must have 6 years' timeshare sales experience, or equivalent combination of education and experience.

Why Westgate?

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.