IT Support Technician

Job Description

Job Description

IT Support Technician – Launch Your Tech Career with L7 Solutions!

L7 Solutions, a leading IT and cybersecurity provider, is seeking a skilled IT Support Technician to deliver top-tier technical support and ensure seamless IT operations for our clients. In this role, you'll troubleshoot issues, resolve technical challenges, and provide exceptional customer service.

✔ Competitive Pay + Growth Opportunities
✔ Hands-On Experience with Cutting-Edge Technology
✔ Collaborative, Fast-Paced Work Environment

If you’re a problem-solver with a passion for IT, apply today and grow with us!

As a Support Technician, you will report to the IT Support Escalation Engineer and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.

Requirements:

• 2+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
• Technical certifications or training equivalent to A+ and Network+ preferred
• Prior experience in an MSP or support environment highly desirable
• Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus
• Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
• Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
• Local candidates only

Our benefits package includes medical, dental, and vision insurance, short-term and long-term disability insurance, life insurance, 401K with company match, flexible work from home options, paid vacation, a company-sponsored cell phone, performance-based bonuses, training, and other perks that make this a great place to work, learn, and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.

Responsibilities:

• Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
• Work directly with clients and internal staff of varying technical abilities
• Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
• Participate in projects when needed
• Contribute to improving the IT environment and providing exceptional customer service and support

Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need apply.

Benefits:

• 401K with company match
• Mobile phone reimbursement
• Competitive salary based on experience and qualifications
• Health, vision, and dental benefits included
• Mileage reimbursement
• Performance-based incentives
• Generous bonus levels
• Full on the job training & support
• Fun working environment and culture
• Great opportunity for advancement
• PTO

Compensation Range: $42.5K - $55K, depending on experience and qualifications.

Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!

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