Front Office Coordinator

Job Title: Front Office Coordinator

Location: Naples, FL

Employment Type: Full-Time

Department: Client Services

About the Role

Stouffer Legal is seeking a warm, organized, and detail-oriented Front Office Coordinator to be the welcoming face of our Naples office. As the first point of contact for our clients, you will help shape their experience, from greeting visitors and answering calls to ensuring attorneys have meeting materials ready. In addition to front office responsibilities, this role will facilitate one weekly evening educational workshop. This includes preparing the event space, welcoming attendees, assisting the presenting attorney, and ensuring the workshop runs smoothly. This is a great opportunity for someone who enjoys a professional, client-facing role in a busy, purpose-driven law firm.

Key Responsibilities & Procedures:

Office Management

• Open and close the office each day following established procedures
• Turn lights on/off
• Restock candy and supplies
• Ensure restrooms are clean
• Wash dishes and take out trash
• Adjust air temperature in each room
• Send daily KPI updates
• Order and manage office supplies

Client Interaction & Support

• Greet and seat clients professionally; offer coffee, tea, or water
• Notify attorneys of client arrivals
• Schedule next appointments
• Take payments
• Clean and reset conference rooms

Attorney Meeting Preparation

• Prepare materials for attorney meetings
• Print packets
• Assemble folders and binders
• Handle bulk printing tasks

Phone Management & Scheduling

• Handle inbound and outbound calls
• Answer and transfer calls professionally
• Create and manage follow-up tickets
• Schedule meetings
• Confirm meetings the week prior
• Escalate client issues to the Team Lead as needed

Workshop Facilitation (Weekly Evening Event)

• Prepare workshop space and materials
• Welcome attendees and provide refreshments
• Assist the presenting attorney with logistics
• Ensure a smooth client experience during the event

Tools & Systems You'll Use

Outlook, Microsoft Teams, Acuity, Legal System, Freshdesk, Stax, RingCentral, Excel

Schedule

• Monday - Friday, 8:00 AM - 5:30 PM
• Plus one evening per week for the educational workshop

Compensation & Benefits

• Salary range $48,000 - $56,000 based on experience
• Performance-based bonus structure
• Pay day twice a month on the 7th and 21st
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• 401k Contribution with up to 4% matching, no vesting period
• Paid time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training

What You Can Expect in the Hiring Process

1. Submit application
2. Phone interview (10 - 15 minutes)
3. Virtual (Microsoft Teams) interview (1 hour)
4. Complete candidate assessment (emailed to you)
5. In-person interview (1 hour)
6. Job offer and completion of reference checks and background check
7. You are hired!

We encourage everyone to include a cover letter, resume, and a statement of interest with your application. Join our team and become an integral part of an estate planning law firm that values its clients and employees.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.