Back to Jobs

Director of Technical Service & Training

Dometic
Pompano Beach, FL
About The Position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Director of Technical Service & Training . This position reports to the GM of Dometic Pompano and will work in Pompano Beach, FL.

As Director of Technical Service & Training of the Pompano Beach, FL team, you will oversee technical service and training efforts to deliver exceptional support and technical expertise across core product areas of air conditioning and refrigeration. This role will be instrumental in elevating customer satisfaction, optimizing support processes, and creating a comprehensive training program to equip authorized dealers with in-depth knowledge and skills.

General Responsibilities

Strategic Leadership

  • Develop and implement a comprehensive technical service strategy that aligns with organizational goals
  • Oversee the design and execution of customer training programs to enhance satisfaction and loyalty.

Team Management:

  • Lead, mentor, and manage technical service and training teams to achieve performance goals (2 locations: Florida and Virginia).
  • Establish KPIs for team performance and conduct regular assessments to ensure continuous improvement.

Customer Experience

  • Define and enhance customer service and warranty claims standards, policies, and procedures.
  • Act as the escalation point for complex customer issues and implement effective and timely resolution strategies.

Training Development

  • Develop, implement, and evaluate training programs for both internal teams, distributor network, and customers
  • Stay updated on industry trends and incorporate innovative training techniques.

Cross-functional Collaboration

  • Work closely with sales, product development, and engineering teams to ensure alignment of customer service and training initiatives.
  • Work closely with IT and quality assurance teams to enhance customer interaction systems, including case management, documentation, and portal functionality.
  • Prepare and present performance reports to senior leadership

Budget and Resource Management

  • Manage the budget for the technical service and training departments.
  • Ensure optimal use of resources to achieve strategic goals.

What do we offer?

 You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

  • Medical/Dental/Vision Insurance
  • Employee Assistance Program (EAP)
  • Disability insurance (STD/LTD)
  • 401 (k) with company match
  • PTO
  • Company defined holidays and two floating holidays for you to use as you choose
  • Paid maternity/paternity leave
  • Tuition assistance
  • Membership reimbursement (wholesale club and gym)
  • Employee discounts on our incredible products
  • Opportunities to make an impact

,

Skills & Requirements

The ideal candidate for this role will bring demonstrated success in (operational/engineering/manufacturing/etc.) environment. Additionally, they will have acquired the following qualifications and experiences:

Education:

  • Bachelor’s degree in business administration, communication, engineering or related fields.

Experience:

  • Minimum of 7-10 years of experience in technical support, customer service, training or a related leadership role.
  • Proven track record of successfully leading and scaling customer service teams.
  • Experience with air conditioning or refrigeration equipment or similar electrical mechanical equipment is a major attribute.

Leadership Skills:

  • Strong leadership, coaching, and team-building abilities
  • Demonstrated ability to manage and inspire large teams across multiple locations

Technical Proficiency:

  • Familiarity with CRM systems, customer service software, and e-learning platforms
  • Knowledge of data evaluation and reporting tools
  • Knowledge of electrical, mechanical, and/or electromechanical equipment.

Customer –Centric Mindset:

  • Deep understanding of customer service principles and best practices
  • Ability to advocate for and prioritize customer needs.

Communication Skills:

  • Excellent written and verbal communication skills
  • Strong presentation skills, with the ability to engage diverse audiences

Problem-Solving:

  • Expertise in conflict resolution and handling escalated customer issues.
  • Strategic thinker with a results-oriented approach

Industry Knowledge:

  • Familiarity with trends and challenges in the marine appliance industry.
  • Commitment to continuous learning and staying updated on industry developments

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

  • Excellent skills in staff management and mentoring.
  • Solid skills in multi-functional project management in a manufacturing environment.
  • Strong sense of urgency, enthusiasm, and a proven history of relentless execution.
  • Strong interpersonal skills to collaborate and guide diverse personalities across functions and sites.
  • Mature and supportive leadership abilities.
  • Senior-level relationship management skills.
  • Expert agility in managing changing requirements and competing resources.
  • Well-developed organizational skills with the ability to manage a variety of tasks and projects.
  • This position will require travel, international and domestic.
  • Excellent verbal and written communication skills in English.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

 Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Posted 2026-01-10

Recommended Jobs

Au Pair

GreatAuPair LLC
Jacksonville, FL

Looking for someone with a lot of creative energy and a great attention holding connection with kids to help us out with our three year-old twin grandsons. You would be getting them up in the morning,…

View Details
Posted 2025-11-12

Entry Level Customer Service Representative - Hybrid

Pensacola, FL

Start Your Career Helping People Every Day We’re looking for friendly, reliable individuals to join our team as Member Support Representatives in a fast-paced, 24/7 contact center. If you enjoy he…

View Details
Posted 2026-01-12

Project Engineer - Roadway/Bridge

Mangrum Career Solutions LLC
Dade City, FL

Responsibilities Execute engineering tasks for planning, overseeing, and managing mega-scale infrastructure projects valued in hundreds of millions of dollars. Key duties include: Leading stake…

View Details
Posted 2026-01-08

Construction Quality Control w/DOD Experience at Duke Field, FL

Barlovento, LLC
Florida

Construction Quality Control Manager to work at Duke Field, FL. Applicant must possess a Bachelor's Degree in Architecture, Engineering, or Construction management, a minimum 5 years’ construction exp…

View Details
Posted 2025-11-16

Delivery Driver

Plant City, FL

Job Schedule Corporate Retail Store Job ID 72664 Delivery Driver The salary range for this role is $15.25 to $16.00 per hour.*  Delivery Drivers Keep Aaron’s Moving This isn’t some tedi…

View Details
Posted 2025-12-09

Regional Medical Director

Samuel Contract Staffing
Orlando, FL

Overview: Directs the medical and technical aspects of blood center operations, including transfusion services, reference laboratories, donor services, therapeutic apheresis, and cellular therapy.…

View Details
Posted 2025-10-06

Senior Accountant

The Pharmacy Hub
Davie, FL

About Us At The Pharmacy Hub , we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products direct…

View Details
Posted 2025-11-25

Risk management Framework Subject Matter Expert

Hatalom Corporation
Orlando, FL

Risk management Framework Subject Matter Expert Location Orlando, FL : BCTE - Risk Management Framework Subject Matter Expert (RMF SME) Hatalom Corporation is seeking an experienced Risk Management F…

View Details
Posted 2026-01-12