Case Manager

We are glowing up! Multiple positions opening ! Client service heroes wanted (No cape required)

We are a modern disability firm redefining what claimant service looks like in this space—responsive, transparent and deeply human

About the Job:
$15.00 per hour

We are looking for someone who:

• Has a big heart and a calm voice to guide our claimants through one of the most important processes of their lives.
• Likes helping people.
• Keeps cool under pressure.
• Make customers feel heard.
• Believes empathy is a super power.
• Solution focused.
• Keeps cases organized and moving.
• Detail oriented without losing the human touch.
• Confident communicating across phone, email and text.
• This is not a "copy-paste reply " job. This is a "think, solve, repeat "role.

Responsibilities:

• It is your foremost responsibility to compassionately treat all claimants.
• Deliver service that reflects our values.
• Maintain and update client data within the case management system to ensure 100% accuracy.
• Serve as the friendly -but-persistent bridge between claimants and Social Security.
• Keep medical documentation on track and updated.
• Shift gears while staying organized and on track.
• Keep documentation complete, accurate and filed before the deadline has time to get nervous.

Qualifications:

• Customer Service Experience 2+ years preferred.
• Awesome Communication Skills.
• Time Management Guru.
• Able to think outside the box.
• Self-motivated.
• Pleasant phone personality.
• Organized.
• Team player.
• Multitask capability without compromising on quality.
• Proficient in office technology, such as Microsoft Word, outlook, Excel helpful.
• Dependable and punctual.
• A background check must be passed to be considered for this position.
• Drug free environment.

The perks:

• No weekends.
• 401k.
• Profit sharing.
• Health insurance
• Paid Vacation / sick time.
• Working with a professional , playful, diverse, team while helping others!

If you're ready- lets talk!

We’d love to meet you!
Please send cv to:
[email protected]