Multi Site Customer Service Coordinator

This position $1000 sign on bonus for new Ricoh members!

The Multi Site Customer Services Coordinator is a highly visible, customer-facing role responsible for traveling between multiple client sites throughout downtown Miami to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.

Key Responsibilities:

• Travel between assigned client locations in downtown Miami using a personal vehicle.

• Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.

• Provide Office Services support, including digital printing, scanning, copying, and document finishing.

• Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.

• Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.

• Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).

• Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.

• Troubleshoot basic service or equipment issues and escalate concerns as appropriate.

• Maintain a professional appearance and strong service mindset while working across multiple client environments.

Communicate effectively through clear verbal interactions and accurate written documentation.

Required Qualifications:

• Excellent verbal and written communication skills.

• Strong customer-facing customer service experience (corporate, hospitality, office services, or similar environments preferred).

• Professional demeanor with the ability to interact confidently with a diverse client base.

• Strong organizational skills and attention to detail.

• Ability to multitask and adapt in a fast-paced, service-driven environment.

• Comfortable working independently across multiple locations.

• Valid driver’s license and reliable personal vehicle required.

Ability to lift up to 50 lbs and perform light physical tasks related to office services.

Preferred Qualifications:

• Experience in office services, print services, mailroom, hospitality, facilities support, or reception.

• Familiarity with AV and conference room setups.

• Previous field-based or multi-site role experience.

Strong problem-solving skills and proactive service approach.

Travel & Compensation Details:

• This role supports multiple Miami sites on a rotating schedule and requires use of a personal vehicle. Mileage reimbursement is provided in accordance with company policy.

The role provides a fixed monthly vehicle allowance, along with mileage reimbursement for all required travel.

Our Benefits Package Offers:

• Medical, dental, and vision insurance.

• 401(k) with retirement planning support.

• Generous paid time off and holidays.

• Tuition reimbursement for continued education.

• Opportunities for professional growth and career advancement.