Regulatory Policy Operations Specialist

Are you analytical with exceptional attention to detail? Are you excited by solving complex problems through systems and software?

Come Join ReSource Pro!

Your Role...
As a Regulatory Policy Operations Specialist at MIS, a ReSource Pro Company, you will take a lead role in new client onboardings and client service for large, complex and/or high touch clients in MIS’ policy rating system. You will also be responsible for the maintenance of MIS’ policy rating system, and help train and develop junior team members in Regulatory Policy Operations.

We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.

This role is based at the MIS office in Maitland, FL with the option for hybrid work arrangements after training period.

In This Role, You Will...

• Research and understand changes being made in insurance regulatory policy operations for software application base product features, bureau changes, and customer development projects
• Work with internal technical staff to identify design considerations for software application features/changes
• Create written assessments/specifications; define programming changes needed to implement a given software application feature or change for a client in a clear manner that is comprehensible to developers/project team
• Create and execute test plans for policy rating system
• Perform tasks related to release management; complete and document tasks associated with the product's software development life cycle
• Independently lead implementation of new clients, with a focus on implementations of mid-to-high level complexity
• Gather and document user requirements and use cases to clearly outline the acceptance criteria
• Create detailed project plans; Communicate all plans, tasks, and deadlines to stakeholders and ensure milestones are being met on time
• Serve as the main point of contact for assigned clients accounts that are larger with mid-to-high level complexity
• Lead regular status calls with assigned clients and manage the relationship, tactfully challenging clients where needed; Ensure high level of client satisfaction
• Develop an expertise in internal team tools and server as an SME to internal team members; Identify and propose possible improvements to RPO processes and procedures
• Collaborate across the Insurance Policy Operations and MIS teams to assist with tasks and special projects as required

What You Need to be Successful...

• High School Diploma or equivalent
• 2-3 years' work experience in the insurance industry required, P&C experience preferred
• Robust Project Management experience
• Knowledge of insurance regulatory policy
• Strong analytical skills with exceptionally high attention to detail
• Technologically savvy; ability to learn new software programs quickly
• Exceptional customer service skills
• Ability to learn and adapt quickly in a fast-paced environment
• Collaborative and team-oriented

Your Compensation...
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Maitland, FL the salary range for this location and role is $22.87 - $29.40 per hour . The salary range could be lower or higher based on the specific geographic location in which the candidate resides.

Your Benefits & Perks...

• 100% paid employee health insurance available on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote positions are Internet stipend-eligible
• 401k with employer match, vested on Day 1
• HSA/FSA available
• Long Term and short-term disability employer-provided
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health

Your Interview Process...
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.
The standard interview process includes:

1. Behavioral Interview with Talent Acquisition
2. Online talent assessment
3. Hiring Manager Interview
4. Stakeholder Interview

*Additional interview steps may be added depending on the position or if further evaluation is needed.

Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.