Traffic Supervisor
Job Description
Job Description
Job Description: The Traffic Supervisor role is to provide excellent customer service to all accounts related to warehousing along with overseeing the inbound/outbound shipments and yard control. Expected to take initiative, think, and act in the spirit of continuous improvement.
Responsibilities:
- Overseewarehouse traffic team members.
- Revise and follow SOP for accounts related to traffic department.
- Oversee the operation between warehouse, traffic, and drivers daily to ensure cargo is loaded/unloaded/transferred as planned.
- Ensure all datais entered accordingly in the appointment system.
- Coordinates with all departments related to the operation to ensure proper workflow, shipment prioritization and volume availability.
- Oversee yard control equipment and control of chassis and demurrages.
- Generate daily reports.
- Oversee that best practices and processes for warehouse customer service and traffic coordinator are followed.
- Oversee the daily forecast information and updates.
- Generate weekly drayage and chassis report for billing purposes.
- Perform other related duties as necessary or assigned.
Education and Experience:
- One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportation
- High School diploma or equivalent.
Required Skills/Abilities:
- Excellent written and verbal communication skills in English (required) and Spanish (preferred but notrequired).
- Exceptional organizational skills with meticulous attention to detail
- Basic skills in MS Word, Excel, and Outlook programs.
- Ability to effectively communicate (read and write) in a business environment.
- Ability to prioritize and handle multiple tasks simultaneously.
- Ability to exercise sound judgment in prioritizing projects delegated by supervisor.
- Ability to multi-task, manage and follow through on multiple projects, prioritize duties, and handle a high-volume work load.
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