Traffic Supervisor

Job Description

Job Description

Job Description: The Traffic Supervisor role is to provide excellent customer service to all accounts related to warehousing along with overseeing the inbound/outbound shipments and yard control. Expected to take initiative, think, and act in the spirit of continuous improvement.

Responsibilities:

• Overseewarehouse traffic team members.
• Revise and follow SOP for accounts related to traffic department.
• Oversee the operation between warehouse, traffic, and drivers daily to ensure cargo is loaded/unloaded/transferred as planned.
• Ensure all datais entered accordingly in the appointment system.
• Coordinates with all departments related to the operation to ensure proper workflow, shipment prioritization and volume availability.
• Oversee yard control equipment and control of chassis and demurrages.
• Generate daily reports.
• Oversee that best practices and processes for warehouse customer service and traffic coordinator are followed.
• Oversee the daily forecast information and updates.
• Generate weekly drayage and chassis report for billing purposes.
• Perform other related duties as necessary or assigned.

Education and Experience:

• One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportation
• High School diploma or equivalent.

Required Skills/Abilities:

• Excellent written and verbal communication skills in English (required) and Spanish (preferred but notrequired).
• Exceptional organizational skills with meticulous attention to detail
• Basic skills in MS Word, Excel, and Outlook programs.
• Ability to effectively communicate (read and write) in a business environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to exercise sound judgment in prioritizing projects delegated by supervisor.
• Ability to multi-task, manage and follow through on multiple projects, prioritize duties, and handle a high-volume work load.