Concierge Assistant - Miami

Concierge Assistant - Miami, United States of America

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

What You’ll Do

 

The Concierge Assistant role is an exciting opportunity for a hospitality-minded professional to serve as the face of BCG’s Miami office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day-to-day operations and delivering thoughtful, high-touch service that reflects BCG’s culture and values.

 

Key responsibilities include:

 

• Being a key resource for our staff and guests by greeting and directing to their destination in a professional and courteous manner, offering amenities (e.g., water, restroom).
• Assisting employees and visitors in navigating the space, escorting visitors as needed.
• Handling guests’ individual needs during their visit, including office assignments and other administrative requests.
• Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access.
• Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately.
• Assisting with basic IT requests (e.g., guest Wi-Fi login details). Help take care of the IT equipment in the offices and support video conferences.
• Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary.
• Issuing visitor access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols.
• Maintaining the visitor guide and providing information to visitors upon arrival.
• Arranging car, courier services and validating parking upon request.
• Helping maintain the office meeting and events calendar.
• Supporting functional teams with large-scale meetings or events, including room management.
• Maintaining general cleanliness of the reception areas.
• Assisting with general office projects (e.g., printing and binding) as needed.
• Handling catering orders, receiving delivery and engage in setting up, clean up.
• Assisting EA’s with administrative duties on an ad hoc basis.
• Support reporting of repairs with office experience team, building & vendors as necessary.
• Storage organization and order.
• Maintain overall appearance of the office: checking all conference rooms and offices, communal areas, disposing of any client confidential material that has not been picked up in a timely manner.
• Monitoring the basic functions of the printers, faxes and copy machines by replacing paper and toner; trouble shooting and calling for repairs when necessary .
• Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces.
• Maintaining office mail supplies, including ordering shipping supplies and stamps.
• Coordinating mail/package delivery on a daily basis
• Managing the essential functions of Federal Express, UPS, and other courier services and ordering supplies when needed.
• Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.
• Heavy lifting required which can include large cases of food and drinks; able to use a step ladder
• Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash.
• Conference room coordination:
• Responsible for overall cleanliness and organization of conference rooms and ensuring they have adequate supplies.
• Coordinating with meeting organizers & office experience team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up

 

You’re Good At

 

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset.
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last-minute changes.
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence.
• Managing multiple priorities with strong organizational and time management skills.
• Maintaining meticulous attention to detail and accuracy in a fast-paced setting.
• Collaborating seamlessly with team members and building strong relationships across all levels.
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience.
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality.
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure.
• Representing BCG’s values through a positive, professional demeanor and a client-first approach.

What You'll Bring

What You’ll Bring

 

• Bachelor’s degree preferred
• 0–2 years of experience in administrative support or customer service, ideally in a fast-paced or professional services environment
• Strong service orientation and hospitality mindset
• Excellent communication and organizational skills
• Attention to detail and ability to multitask
• Proficiency in Microsoft Office Suite and willingness to learn new systems
• Ability to work periodic overtime as needed and be in office 5 days a week

Additional info

City: Miami

Additional Information

 

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

 

Compensation Information:

 

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

 

The base salary range for this role is $48,000-$54,000. 

 

This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness.

 

In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years.

 

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.

 

All of our plans provide best in class coverage:

 

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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