Account Recovery Specialist

Job Overview The Account Recovery Specialist is responsible for managing collections on past-due accounts while maintaining a customer-focused approach. This role involves negotiating payment arrangements, handling inbound and outbound calls, and ensuring a positive experience for customers. Unlike traditional collections, this position does not involve credit reporting but emphasizes maintaining strong relationships with customers and meeting monthly performance targets, including commissions ranging from $100 to $500 .

Essential Duties & Responsibilities: The following overview highlights key responsibilities but is not an exhaustive list. Additional tasks and duties may be assigned as needed to meet organizational requirements.

• Initiate and manage outbound and inbound communications with customers to resolve past-due balances.
• Negotiate and work with customers to create manageable payment plans that align with expectations and customer circumstances.
• Accurately document all communications, payment agreements, and relevant account details into the system of record.
• Provide exceptional customer service, addressing and resolving any questions or disputes related to their accounts.
• Adhere to company guidelines and client-specific expectations, ensuring all communications are professional and in compliance with policies.
• Strive to achieve or exceed monthly and quarterly performance and commission-based targets.
• Share insights and best practices to support the client Partnership Collections Team's success.
• Stay informed about any updates to Client processes, company policies, and industry trends.

Skills:

• High school diploma or equivalent required.
• 1+ years of experience in collections, customer service, account management, or a related role.
• Strong negotiation, communication, and problem-solving skills; attention to detail; proficiency in relevant software and systems.
• Familiarity with collections regulations, including the FDCPA and TCPA, is highly desirable.

E-Verify Notice:

Our organization is a participant in E-Verify, a federal program that verifies the employment eligibility of newly hired employees. As required by law, we will use E-Verify to confirm the identity and work authorization of all new hires.

For more information about E-Verify, please visit

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Profit sharing
• Vision insurance

Ability to Commute:

• Tampa, FL 33626 (Required)

Ability to Relocate:

• Tampa, FL 33626: Relocate before starting work (Required)

Work Location: In person