Call Center Sales Outbound Rep
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Effectively sell Charter products and services to new and existing prospects.
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
- Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
- Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
- Ensure database information is accurate and complete. Perform other duties as requested.
- Ability to read, write, speak and understand English
- Ability to communicate orally in a clear, concise and professional manner
- Ability to listen and interpret the needs of the prospect
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
- Ability to show proper judgement and initiative
- Ability to pay close attention to detail
- Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
- Ability to effectively use and multitask with a personal computer
- Ability to utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
- Ability to manage multiple prospects
- Must effectively work independently as well as with others
- Knowledge of commercial internet, video and data and telephone products and services
- Proficient in MS Office and related software applications
- Office work environment where an employee may need to be seated for long periods of time while using a telephone headset and computer.
- Exposure to moderate noise levels.
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