CSR / Dispatcher (In Office)

We are seeking a detail-oriented and customer-focused Customer Service Representative / Dispatcher to support daily logistics operations. In this role, you will serve as a key point of contact between customers, business partners, and drivers to ensure timely and accurate delivery services. This is a fast-paced position ideal for someone who thrives under pressure and enjoys problem-solving! Shift: 11am-8pm Schedule: Must have flexible schedule/work weekends- rotating Saturdays Pay: $16/hr Temp-to-Hire role Send resume to: [email protected]

salary: $15.5 - $16 per hour
shift: First
work hours: 11 AM - 8 PM
education: High School

Responsibilities

Key Responsibilities:

• Assist customers and business partners via phone and email
• Handle customer concerns and resolve issues in a professional manner
• Monitor delivery routes and provide real-time updates
• Process order changes, cancellations, and service requests
• Scan haul-away pods and verify documentation
• Coordinate with drivers and internal teams to ensure on-time deliveries
• Maintain accurate records and tracking information

Qualifications:

• Previous customer service or call center experience preferred
• strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• strong attention to detail and organizational skills
• High school diploma or equivalent

Important Notes:
• Must be able to work Saturdays or Sundays
• This is a fast-paced, high-volume environment
• Background check will be completed

11am-8pm schedule

Skills

• Active Listening
• Dispatch
• CUSTOMER ORDERS/SALES
• Customer Relations
• Basic Software Skills
• Empathy
• Telephone Etiquette
• Follow-up
• Customer Service
• Customer support
• Basic Computer Skills

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.