Debit Card Dispute Specialist (Pensacola)

This is a contract position.

It is a hybrid role, with 3 days in Pensacola, Florida.

In this role, you will:

• Review, process and resolve routine Debit Card dispute cases by applying Federal/Visa/Regional network regulations and client's policies and procedures
• Research moderately complex adjustments and complete documentation from financial institutions, processors and acquirers to construct cases to be filed against these organizations
• Request information and documentation to clarify details or resolve routine dispute cases within mandated time frames and regulations
• Make decisions and recommendations within authorized monetary limits
• Document, track, monitor arbitration and compliance in routine cases for progress to prevent or minimize financial loss to members
• Execute general ledger entries for each case for project balances at the end of each month
• Research and complete assigned cases by reviewing Dispute Case Management Systems, Visa databases, Client, Acquirer and Issuer systems, RDR, Visa Online, On-Demand and Online Communication tools
• Identify transactions where chargebacks can be applied and resolve provisional credit adjustments
• Research, review and provide basic analysis of member claims, related transactions, circumstances and actions surrounding the claim and determine corrective action to resolve corrections

The skills we are looking for in this role include:

• Exposure to accounting, research or auditing techniques and methods in a financial institution
• Experience in assimilating information, analyzing facts and developing logical conclusions
• Experience in financial transaction/processing related responsibilities
• Exposure to internal auditing, compliance, programming or modeling
• Working knowledge of compliance and regulations related to debit card disputes
• Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systems
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Experience in working in a high-volume, fast-paced environment
• Effective member/customer service skills