General Manager
- Bonus Eligible**
- Overtime Available**
- Occasional prolonged periods of walking/standing.
- Work outside in varying weather conditions.
- Ability to lift 25 pounds unassisted.
- Recruit, train, coach and develop all teammates.
- Create a culture of accountability within your site for LUV’s operational procedures.
- Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
- Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
- Partner with HR on disciplinary issues including investigations and terminations.
- Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
- Partner with District Manager on budget planning and forecasting
- Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
- Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
- Complete all necessary checklists to standard and by associated deadlines
- Ensure teammates are always using prescribed sales scripts and guide-on procedures.
- Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
- Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
- Create weekly schedule and manage site labor to LUV Car Wash standards.
- Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
- Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
- Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
- Perform other duties as assigned.
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