Administrative Assistant

Job Description

Job Description

About Home Works Now

Home Works Now is a rapidly growing electrical, propane, plumbing, and generator company serving Southwest Florida. We specialize in Generac standby generator installations, maintenance, and service. We are seeking an organized, customer-focused Administrative Assistant / Generator Service Coordinator to help support our operations team and deliver exceptional service to our customers.

Position Summary

The Administrative Assistant / Generator Service Coordinator plays a critical role in supporting daily operations by answering phones, assisting customers, coordinating permits and HOA approvals, scheduling generator installations and service appointments, and maintaining accurate project documentation. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Service & Communication

• Answer incoming phone calls and respond to customer inquiries professionally and courteously
• Schedule appointments for generator maintenance, repairs, estimates, and installations
• Communicate with customers regarding appointment confirmations, permit status updates, and project timelines
• Handle customer concerns and route technical issues to the appropriate department

Permitting & Project Coordination

• Prepare and submit electrical, gas, plumbing, and generator permit applications
• Coordinate inspections with local municipalities and building departments
• Track permit approvals and inspection schedules
• Assist with obtaining and processing HOA architectural review applications and approvals
• Maintain organized project files and permit records

Scheduling & Dispatch

• Schedule generator service technicians and installation crews
• Coordinate calendars and optimize technician routes
• Monitor upcoming maintenance agreements and schedule recurring services
• Assist with emergency and storm-related scheduling when necessary

Administrative Support

• Create and maintain customer records in company software
• Process documents, contracts, and work orders
• Assist with invoicing and project closeout paperwork
• Scan, file, and organize company records
• Support management with special projects and reporting as needed

Qualifications

Required

• Strong organizational and multitasking skills
• Excellent verbal and written communication abilities
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Professional phone etiquette and customer service skills
• Ability to work independently and as part of a team
• Attention to detail and accuracy

Preferred

• Experience in construction, electrical, plumbing, generator, or home services industries
• Knowledge of permitting processes and HOA approvals
• Experience with scheduling software, CRM systems, or service management platforms
• Familiarity with Generac products and services
• Prior dispatching or project coordination experience

Compensation & Benefits

• Competitive pay based on experience
• Paid holidays
• Paid vacation
• Opportunities for growth and advancement
• Training provided
• Supportive team environment
• Long-term career opportunities with a growing company

Ideal Candidate

We are looking for someone who:

• Enjoys helping customers
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Can manage multiple projects simultaneously
• Communicates professionally with customers, inspectors, HOA representatives, and team members
• Takes pride in keeping projects moving efficiently from start to finish

Schedule

• Monday through Friday
• Full-Time
• Occasional overtime during hurricane season or peak demand periods

Join Home Works Now and become an important part of a team that helps protect Southwest Florida homeowners with reliable backup power solutions.