Service Advisor
$$$$ SIGN-ON BONUS TO QUALIFIED APPLICANT $$$$
Description of the role: Automotive dealership is seeking a dynamic Service Advisor to join our team in Milton, FL. As a Service Advisor, you will be responsible for providing exceptional customer service and support in our service department. Your role will involve assessing customer needs, recommending suitable services, and ensuring a seamless service experience. Excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service are essential for this position. Responsibilities:- Greet customers and provide a welcoming environment in our service area.
- Communicate with technicians to ensure timely completion of service
- Provide accurate estimates and quotes for service, explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timeliness.
- Coordinate service appointments and follow-up with customers.
- Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
- Maintain accurate records of customer interactions, service history, and vehicle information in our DMS System which is Reynolds and Reynolds.
- Generate accurate service estimates and invoices, ensuring transparency and clarity for our customers.
- Maintain customer satisfaction and loyalty through exceptional service.
- Prior experience in a service advisor role is mandatory.
- Reynolds and Reynolds experience mandatory.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with our customers.
- Strong organizational and time management abilities.
- Knowledge of automotive service and repair processes.
- Ability to multitask and prioritize work in a fast-paced work environment.
- Customer-centric mindset with commitment to delivering exceptional customer service experiences.
- Competitive compensation: $65,000.00 - $125,000 per year
- Health insurance
- Paid time off
- New and Used Vehicle, Parts and Service Discounts
- Supplemental Insurance
- Dental, Vision, Life Insurance, Short Term and Long Term Disability
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