Service Advisor

Description of the role: Automotive dealership is seeking a dynamic Service Advisor to join our team in Milton, FL. As a Service Advisor, you will be responsible for providing exceptional customer service and support in our service department. Your role will involve assessing customer needs, recommending suitable services, and ensuring a seamless service experience. Excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service are essential for this position. Responsibilities:

• Greet customers and provide a welcoming environment in our service area.
• Communicate with technicians to ensure timely completion of service
• Provide accurate estimates and quotes for service, explain recommended services and repairs to customers, providing detailed explanations of the work to be done, associated costs, and timeliness.
• Coordinate service appointments and follow-up with customers.
• Keep customers informed about the status of their vehicles and any changes or delays that may arise during the service process.
• Maintain accurate records of customer interactions, service history, and vehicle information in our DMS System which is Reynolds and Reynolds.
• Generate accurate service estimates and invoices, ensuring transparency and clarity for our customers.
• Maintain customer satisfaction and loyalty through exceptional service.

Requirements:

• Prior experience in a service advisor role is mandatory.
• Reynolds and Reynolds experience mandatory.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with our customers.
• Strong organizational and time management abilities.
• Knowledge of automotive service and repair processes.
• Ability to multitask and prioritize work in a fast-paced work environment.
• Customer-centric mindset with commitment to delivering exceptional customer service experiences.

Benefits:

• Competitive compensation: $65,000.00 - $100,000 per year
• Health insurance
• Paid time off
• New and Used Vehicle, Parts and Service Discounts
• Supplemental Insurance
• Dental, Vision, Life Insurance, Short Term and Long Term Disability

About the Company: McKenzie Buick GMC is a leading automotive dealership in Milton, FL, committed to providing top-quality service to our customers. We value teamwork, integrity, and excellence in all that we do. At McKenzie Buick GMC, we are quickly growing and looking to add additional service support personnel. We have a top-tier pay plan and are looking to add a passionate problem-solver to our team and help continue a legacy of excellence.