Store Supervisor (Full-Time)
- Please Note: The official title for this role will be Studio Supervisor*
- Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
- Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
- Reviews daily business and helps implement strategies to drive results
- Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
- Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
- Delivers exceptional service and educates customers on the Studs experience
- Supports service recovery and escalates customer concerns as needed
- Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
- Sets a strong example for professionalism, inclusion, and accountability
- Provides real-time feedback and support to teammates when appropriate, escalating as needed
- Helps reinforce company values and contributes to a collaborative, feedback-rich environment
- Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
- Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays. Must maintain consistent availability
- Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
- Schedules may vary based on business needs, and Full-Time employees are expected to prioritize Studs as their primary employment commitment
- Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
- Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
- Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
- Confident operating solo and taking ownership of floor leadership responsibilities when assigned
- Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
- Comprehensive Medical, Dental, and Vision Insurance (including $0 in-network mental health visits)
- Access to Mental Health and Work/Life Resources including Online Therapy, Gender Affirmation Support Services, and Employee Assistance Program (EAP)
- Voluntary Life Insurance
- Health and Commuter Tax-Advantaged Accounts
- 401(k) Retirement Savings Plan
- Paid Time Off and Paid Safe & Sick Leave Accruals
- Paid Parental Leave
- Paid Sabbatical After 4 Years of Service
- Exclusive Employee Discounts on Piercings and Jewelry (we've got your friends and family covered too!)
- Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, healthy rewards, and more!
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