Sr. Cloud Engineer
- Provide AWS cloud infrastructure support for production and non-production workloads, ensuring availability, performance, and reliability.
- Monitor AWS environments (e.g., CloudWatch) and triage/resolve incidents and service requests within SLA targets.
- Execute infrastructure provisioning and changes (compute, storage, networking, IAM) using standard runbooks and automation where possible.
- Perform patching, backup/DR checks, and vulnerability remediation in partnership with security and application teams.
- Drive continuous improvement through cost optimization, performance tuning, and documentation of operational procedures.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- M attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- 7+ years of experience working as a Cloud Engineer
- 7+ years of work experience supporting clients in the cloud
- 7+ years of Operate experience
- 7+ years of healthcare experience and exposure to Epic workloads and processes.
- AWS Certified
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
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