Inside Sales Associate — Flexible Scheduling
The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities.
Responsibilities:
- Listen to customers to determine needs and resolve issues effectively.
- Use internal systems and technology to perform accurate account management tasks.
- Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts.
- Explain products and processes clearly to customers to help them make informed decisions.
- Strive for first-call resolution through strong problem-solving and call-handling skills.
- Conduct needs assessments and recommend solutions aligned with customer goals.
- Maintain ongoing client relationships through follow-up and continued support.
- Handle multiple accounts and balance inbound requests with outbound outreach.
Requirements:
- Dependable and willing to learn new skills.
- Enjoy interacting with people and helping resolve their concerns.
- Motivated by commission plans and periodic performance contests.
- Professional verbal and written communication and customer service skills.
- High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply.
- Ability to learn customer service software quickly and proficiency with basic PC tasks.
- Comfortable multitasking in a fast-paced environment.
- Minimum age of 18 years.
- Ability to obtain a life and health insurance license.
Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits.
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