Office / Scheduling Manager (Oldsmar)

GenerX Generators is growing, and were looking for an experienced Office / Scheduling Manager to lead our scheduling team and keep our service operation running smoothly. This role is critical to our customer experience and daily field operations.

Position Overview

The Office / Scheduling Manager will oversee a team of schedulers responsible for handling inbound customer calls and making outbound scheduling calls . Youll manage daily workflows, track performance, coach your team, and ensure technicians are scheduled efficiently while delivering excellent customer service.

Key Responsibilities

• Lead, train, and manage a team of schedulers
• Oversee inbound and outbound call activity related to service scheduling
• Monitor call volume, booking rates, and daily scheduling efficiency
• Ensure appointments are scheduled accurately and optimized for technician routes
• Coach team members on phone etiquette, customer service, and sales opportunities
• Resolve escalated customer issues professionally and promptly
• Coordinate closely with service managers, technicians, and leadership
• Maintain accurate scheduling records within our CRM/service software
• Assist with hiring, onboarding, and performance evaluations
• Implement and improve scheduling processes and procedures
  

Qualifications

• Previous experience in scheduling, dispatch, or call center management
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Comfortable managing both inbound and outbound call teams
• Highly organized with strong attention to detail
• Ability to multitask and perform in a fast-paced environment
• Proficient with scheduling software, CRM systems, and Microsoft Office
• Service industry or home services experience preferred (HVAC, electrical, plumbing, generators, etc.)

What We Offer

• Competitive salary (based on experience)
• Health benefits
• Paid time off
• Growth opportunities within a fast-growing company
• Supportive leadership and team-focused culture
  

Previous experience in scheduling, dispatch, or call center management

Proficient with scheduling software, CRM systems, and Microsoft Office

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