Sr Manager, Laboratory (Lab)

1. Position Title

Senior Manager, Laboratory Operations

Location: DeLand, Florida | Work Type: Onsite | Employment Type: Permanent

2. Compensation

Salary Range: $97,100 - $148,700 per year

Annual Performance Bonus: $7,500

Compensation is based on experience, qualifications, and performance within the established salary band.

3. Benefits

(Confidential Client) provides a comprehensive benefits package designed to support your health, financial well-being, and future. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.

• Health & Wellness: Medical, dental, and vision coverage
• Financial Security: 401(k) matching program, paid time off, and PTO cash out options
• Family Support: Family resources and backup child and elder care services
• Mental Health & Wellness: EAP counseling sessions and Headspace® access
• Family Leave: Maternity and paternity leave benefits
• Professional Development: (Confidential Client) StarLearning platform with on-demand virtual leadership and development courses
• Career Growth: Award-winning education and training programs across multiple career paths
• Performance Recognition: Performance-based rewards for stellar individual and team contributions

4. Company Overview

(Confidential Client) is a leading healthcare company dedicated to building the greatest healthcare community the world has ever seen. With a "community first, company second" culture rooted in meaningful Core Values, (Confidential Client) is committed to providing exceptional care to patients suffering from chronic kidney failure across the nation.

Our commitment to excellence is reflected in clinical outcomes that consistently rank above the national average. (Confidential Client) values innovation, collaboration, and the professional growth of our teammates, offering pathways for career advancement and leadership development.

To learn more about (Confidential Client) and explore career opportunities, visit careers.davita.com

5. Position Summary

The Senior Manager, Laboratory Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a critical bridge between frontline operations and senior leadership.

Reporting to the Director, Laboratory Operations, this position requires a strategic leader who creates an inspiring vision for the future, empowers their team to achieve success, and thrives on tackling difficult problems through collaborative, team-based approaches. The ideal candidate takes ownership of results, instills accountability, communicates effectively, and finds fulfillment in challenging work that directly impacts patient care.

6. Must-Haves

• Medical Technologist registry certification (ASCP, NCA, AAB, or equivalent)
• Florida Supervisor license
• Bachelor's degree in Medical Technology or related sciences
• Minimum 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment
• Proven track record of leading teams, driving process improvements, and managing operational performance
• Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal, and state regulations)
• Proficiency in MS Word, Excel, PowerPoint, and Outlook
• Strong communication and interpersonal skills with the ability to influence and collaborate across teams

7. Primary Functions

Operational Leadership

• Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets
• Monitor data and key performance metrics to make informed decisions about staffing, resources, and workflow optimization
• Support standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations
• Partner with leadership on long-term planning for service line growth and operational improvements

Team Development & Leadership

• Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance
• Mentor emerging leaders, focusing on professional growth and succession planning
• Drive cross-shift and cross-department communication to support operational excellence

Regulatory Compliance & Quality

• Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements
• Oversee quality control and quality assurance programs to maintain the highest standards of laboratory services

Customer & Stakeholder Engagement

• Build and maintain strong relationships with internal and external customers, ensuring service excellence
• Resolve operational issues and client concerns in a timely, professional manner

Strategic Initiatives

• Support strategic initiatives, projects, and continuous improvement activities as assigned
• Contribute to organizational goals and operational excellence across the laboratory division

8. Required Skills

• Laboratory Leadership: Demonstrated ability to lead and manage high-volume, high-complexity laboratory operations with multiple team members
• Process Improvement: Proven track record of driving process improvements, optimizing workflows, and implementing operational enhancements
• Regulatory Knowledge: Deep understanding of CAP, CLIA, and federal and state laboratory regulations and compliance requirements
• Performance Management: Experience managing operational metrics, financial targets, quality standards, and team performance
• Strategic Planning: Ability to contribute to long-term planning and align laboratory operations with organizational goals
• Communication: Excellent written and verbal communication skills with the ability to clearly convey information to diverse audiences
• Collaboration & Influence: Demonstrated ability to build relationships, influence stakeholders, and work effectively across departments and shift rotations
• Technical Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Problem-Solving: Strong analytical skills with the ability to identify issues, develop solutions, and make data-informed decisions
• Accountability & Ownership: High level of accountability with the ability to take ownership of results and drive team accountability

Preferred Qualifications: Master's degree in Business Administration or relevant sciences