PCM Care Coordinator

The Care Coordinator/Care Manager, who is also a Certified Medical Assistant, Pharmacy Technician, or Health Educator is responsible for managing and coordinating patient care across multiple healthcare settings. This role involves working closely with patients and healthcare providers to ensure that patients receive comprehensive and continuous care. The Care Coordinator utilizes clinical knowledge and skills to assess patient needs, develop care plans, and facilitate communication between patients and healthcare providers.

Key Responsibilities:

Care Coordination:

• Collaborate with healthcare providers to develop and implement individualized care plans for patients.
• Monitor patient progress and provide feedback to physicians to adjust care plans as needed to ensure optimal health outcomes.
• Coordinate and facilitate referrals to specialists, diagnostic testing, and other healthcare services.
• Ensure that patients have access to necessary medical resources and support services.
• Work with patients to develop and implement SMART goals to improve their health

Patient Interaction:

• Educate patients and their families about their health conditions, treatment options, and care management strategies.
• Conduct regular follow-up calls or visits to monitor patient status and adherence to care plans.
• Assist patients with scheduling appointments and navigating the healthcare syste

Clinical Support:

• Assist in managing chronic conditions by monitoring symptoms and coordinating care with healthcare providers.
• Maintain accurate and up-to-date patient records, including documenting all patient interactions and care plans in the electronic health record (EHR) system.
• Participate in multidisciplinary care team meetings to discuss patient progress and coordinate care efforts.

Administrative Duties:

• Coordinate communication between patients, healthcare providers, and insurance companies to ensure that care is delivered efficiently and effectively.
• Track patient outcomes and report on the effectiveness of care plans to the care management team.
• Maintain compliance with all relevant regulations, including HIPAA, and ensure patient confidentiality.

Qualifications:

• License or certification: CMA/RMA/CCMA, Pharmacy Technician, graduation from a Health Educator program, or equivalent experience. Previous experience with Care Management is a plus but not required
• Years of experience preferred: 3+
• Software / systems needed
• Bilingual English and Spanish required

Physical Demands

• Sit for long period of time / and extensive phone use

Working Conditions

• Hybrid position working both in the clinical setting as well as remotely

Other Company Offering:

• Comprehensive benefit package including Medical, Dental and Vision health plans. As well as other insurance options.