Lead- Patient Appointment Coordinator

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Lead Physician Office Specialist is responsible for oversight of daily front office activities, including management of provider resource calendars. Manages patient access by facilitating resource calendar availability. Collaborates with Office Supervisor, RN Lead, Providers, Operations Administrator, and other allied health professionals to facilitate effective/efficient operations. Responsible for the supervision and training of other personnel in the performance of Physician Office Specialist activities. Responsible for coordinating and supporting the ongoing needs of patients, physicians, employees and the institution through a variety of front office functions, while also filling the role of Physician Office Specialist and back up Medical Secretary. Maintains regular contact with other internal departments, ie Radiology, Laboratory, Registration, Medical Records, Appointment Offices, etc. for the purpose of exchanging information, providing instruction, problem resolution and service. Serves as point of contact for customer service recovery inquiries. Participates in planning, organizing, and resource management to ensure efficiency in the work unit. Communicates and interprets institution and department policies, information, changes and ongoing developments under the direction of the Office Supervisor. In addition, the Lead Physician Office Specialist has the responsibility to serve as the liaison with the physician chair and administration to perform operational activities.

Qualifications

BASIC QUALIFICATIONS: Associates degree in healthcare, business, communications or related field and two years of experience of Mayo front office operations or five years experience in healthcare required. Knowledge of CPT and ICD-9 coding and medical terminology is required. OTHER QUALIFICATIONS: A Bachelors degree in healthcare, business, communications or related filed is preferred. Progressive responsibility within front office operations is preferred. Knowledge of multiple electronic applications which support the front office operations, to also include Microsoft Excel and Word is preferred. Excellent written and oral communication skills and organizational skills with the ability to function independently are preferred. Excellent customer service skills, strong interpersonal and critical thinking skills, and ability to manage multiple tasks/priorities are preferred. Must be able to flex hours to meet the demands of the work area.

Exemption Status

Nonexempt

Compensation Detail

$19.92-$27.33/hr

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday-Friday rotating shifts: 6am-3pm, 7am-4pm and 8am-5pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Amber Acord