M&A Buyer Experience Specialist

As a Buyer Experience Specialist, you will engage directly with buyers involved in M&A transactions, ensuring a seamless, responsive, and high-quality experience. This role requires a strong customer service mindset, excellent communication skills, and the ability to manage inquiries and data with accuracy and efficiency. You will work closely under the guidance of Benchmark International’s seasoned leadership team.

Job Responsibilities

• Develop and implement processes to effectively manage key M&A buyers.
• Serve as the first point of contact for buyer inquiries; respond and guide them to appropriate services.
• Enhance buyer engagement through efficient management of the buyer portal, profiles, events, communications, and key account activities.
• Oversee and optimize the buyer deal portal to ensure a seamless user experience.
• Plan and coordinate buyer-focused events.
• Efficiently manage and track buyer inquiries, mandates, and communications.
• Drive continuous improvement of buyer-related processes and best practices.
• Identify and recommend reliable buyer data sources to support strategic decisions.
• Maintain accurate buyer data and CRM records through regular reviews and updates.
• Handle large volumes of incoming calls and emails while maintaining high service standards.
• Proactively assess and fulfill buyer needs to ensure satisfaction.
• Follow established communication protocols, guidelines, and policies.
• Take initiative to exceed expectations and strengthen buyer relationships.

Job Requirements

• High school diploma required; some college coursework completed; Bachelor’s degree preferred.
• Experience in process development is a plus.
• Prior experience in customer support or as a client service representative required.
• Strong communication and active listening skills via phone and email.
• Excellent interpersonal, written, and presentation abilities.
• Strong organizational and multitasking capabilities.
• Proficiency with Microsoft Office and common CRM systems.
• Sound business and financial understanding.
• No enforcement history with the SEC, FINRA, or any state securities regulatory bodies.
• Demonstrated ability to collaborate and influence both internal and external stakeholders.

Ideal Candidate Traits

• Energetic and enthusiastic with a positive, solution-oriented attitude.
• Highly motivated with a desire to succeed in a fast-paced and rewarding environment.
• Strong attention to detail and commitment to providing exceptional customer experience.
• M&A, private equity, investment banking, business brokerage, corporate finance, deal origination, client relationship management in acquisitions.

Not Applicable Backgrounds

• Procurement, supply chain management, retail buying, commodity purchasing.

Salary
This position offers an annual salary range of $50,000 to $65,000, paid on a bi-weekly basis.

Benefits

All Benchmark International positions offer paid time off, standard holidays, birthday holiday, and community service days. Employees are eligible for highly competitive company-subsidized medical, dental, vision, and AD&D insurance; 401k with company matching; flexible spending and health savings accounts (FSA & HSA); and flexible dependent care assistance accounts.

Social Responsibility

Benchmark International is an active, contributing member of the communities in which we work. The company participates in significant charitable giving opportunities throughout the year. Many of the recipient charities have been identified by our individual employees as a result of their personal passion for supporting particular needs. In addition, each employee is encouraged to use two paid community service days per year to provide their labor and skills to the community.

About Benchmark International

Benchmark International is a global mergers and acquisitions firm dedicated to delivering creative, value-maximizing solutions for business owners seeking to grow or exit their companies. Recognized as the #1 Sell-side Privately Owned M&A Advisor in the World by PitchBook and Refinitiv and named Investment Banking Firm of the Year by both the M&A Advisor and the Global M&A Network, we are known for our award-winning process and world-class service.

Specializing in the sale of mid-market companies, our transaction teams operate from offices across the globe, representing clients in a wide variety of industries. Our unique, technology-driven approach connects sellers with the right acquirers—whether local or international—through a combination of proprietary databases, deep market insight, and strategic outreach.

We offer an exciting opportunity to be part of a high-performance team with global reach. Our culture is rooted in collaboration, innovation, and continuous growth. We believe in promoting from within and are actively looking for ambitious professionals ready to shape the next chapter of our success story.

Unfortunately, Benchmark International is not in a position to sponsor work visas for candidates at this time.

Benchmark International provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.

Join us—and be part of the next generation of leaders redefining M&A excellence.